Abigail Winter
Bloomington,IN
Summary
Customer-oriented staff member/manager with 7 years managing food preparation. Enjoys serving customers and maintains positive attitude in fast-paced environment. Efficiently handles multiple tasks in limited space. Exhibits strong work ethic and routinely fulfills orders. Quickly prepares orders for patrons at locations and events. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
8
8
years of professional experience
Work History
Food Truck Operator/Kitchen Staff
Community Kitchen
07.2023 - Current
- Assisted food prep and assembly on line and served multiple communities per day
- Prepared a variety of groceries, packed and delivered to various schools in the community
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Trained food truck employees to follow established safety and hygiene standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Verified prepared food met standards for quality and quantity before serving to customers.
Assistant Community Manager
Tempo Properties, Inc
06.2022 - 02.2023
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Managed community within established cost constraints.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Account Manager
Healthcare Services Group, Inc.
09.2021 - 06.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees.
- Recorded accurate and efficient records in customer database.
Manager
CJ's Pizza
03.2021 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw FOH and BOH personnel to maintain adequate staffing and minimize overtime.
- Oversaw food preparation and monitored safety protocols.
Kitchen Manager
Aver's Pizza
03.2016 - 07.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Caregiver
Comfort Keepers
12.2015 - 07.2017
- I have gained knowledge and experience in many areas being a caregiver
- I have taken care of clients with Parkinson's, Alzheimer's, dementia, incontinence, as well as clients on Hospice and more
- I have also completed CPR courses.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
High school diploma -
Bloomington High School
Skills
- Culinary Arts (1 year)
- Caregiving
- Management
- Food service
- Restaurant management
- Restaurant experience
- Customer service
- Alzheimer's Care
- Dementia Care
- Kitchen Management Experience
- Food Preparation
- Meal Preparation
- Hospice Care
- Home Care
- Supervising Experience
- Food Production
- Senior Care
- Food Safety
- Microsoft Word
- Cleaning Experience
- Leadership
- Personal Assistant Experience
- Property Management
- Office Management
- Accounting
- Cooking
- Laundry
- Certifications and Licenses
- Culinary Arts Certificate
- Sanitation Procedures
- Supply Ordering
- Vehicle Maintenance
- Cash Handling
- Quality Control
- Staff Training
- Inventory Management
- Waste Reduction
- Portion Control
- ServSafe Food Manager
- Intuit QuickBooks
- POS Terminal Operation
Small jewelry business owner
I founded Mountains to Lakes Jewelry based off my love for the outdoors, rocks, beach glass and jewelry. I travel to The Great Lakes to source the beach glass we use to make wire wrapped pendants and necklaces as well as earrings. We get our natural stones and gems from the Nashville gem mine. I sell at local events as a vendor and hope to expand into my own online shop.
Timeline
Food Truck Operator/Kitchen Staff
Community Kitchen
07.2023 - Current
Assistant Community Manager
Tempo Properties, Inc
06.2022 - 02.2023
Account Manager
Healthcare Services Group, Inc.
09.2021 - 06.2022
Manager
CJ's Pizza
03.2021 - 10.2021
Kitchen Manager
Aver's Pizza
03.2016 - 07.2020
Caregiver
Comfort Keepers
12.2015 - 07.2017
High school diploma -
Bloomington High School
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