Abigail Zelaya

- Averaged 15–25 vehicle sales per month, exceeding dealership target by ~20%.

- Held a 90% Customer Satisfaction Index, ranking top‑three on the floor for three straight quarters.

- Generated repeat and referral business by scheduling post‑sale check‑ins and service reminders, lifting personal retention rate to 35% vs. team’s 22%.

- Qualified leads and structured financing options in under 30 minutes on average, cutting time‑to‑close by 18%.

- Logged every touchpoint in Salesforce & HubSpot, keeping pipeline accuracy above 95%.

Managed a busy multi‑line switchboard (100+ calls/day) and booked all service appointments for a 50‑bay shop.

- Re‑engaged dormant customers through outbound campaigns, adding ~25 extra service bookings each month.

- Kept 1,000+ digital and paper files audit‑ready; cross‑checked VIN, warranty and maintenance data.

- Coached new hires on call etiquette and CRM shortcuts, reducing their ramp‑up time by two weeks.