Abigail Zetterower
Fernandina Beach,Florida
Summary
Efficient Customer Service Representative with experience handling transactions, resolving customer issues, and maintaining accurate financial records. Skilled in operating cash registers, auditing tills, training new hires, and managing high-stress situations. Proven ability to improve customer satisfaction and loyalty through effective problem-solving and communication. Seeking to leverage expertise in customer service and cash management in a new role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix
06.2020 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Ensured transparency in financial dealings by meticulously maintaining detailed records of cash transactions, including receipts, disbursements, and transfers.
- Responsible for counting and resetting all tills in the store at the end of the day.
- Responsible for balancing safe and cash office throughout the day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Associate of Arts - Banking And Finance
Florida State College
Jacksonville, FL05-2025
Skills
- Complaint resolution
- Customer satisfaction measurement
- Customer service
- Cash handling
- Professional telephone demeanor
- Store maintenance
- Retail store support
- Escalation management
- Positive and professional
- Problem-solving skills
- Multitasking
- Reliability
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Publix
06.2020 - Current
Associate of Arts - Banking And Finance
Florida State College
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