Abigail Ziegler

Provide expert guidance to internal advocates to assist in resolving customer inquiries related to payroll taxes. This involves addressing complex tax questions and ensuring clear, accurate communication.

Conduct thorough reviews of tax calculations within the payroll platform to ensure accuracy and compliance with relevant tax laws and regulations. Identify and rectify any discrepancies or errors.

Offer informed tax recommendations based on employees’ live-in and work-in addresses. This includes understanding and applying multi-jurisdictional tax rules to optimize tax outcomes for employees.

Provide excellent customer service by responding to all employee & retiree benefit inquiries in a timely and accurate manner

collaborated on the administration of health, dental, wellness, life, pension, and ancillary benefit programs

Execute on all benefit procedures such as processing deaths, handling military leave, benefit audit compliance, processing bill credits, parking Assist with billing and invoice processing; support all other special benefit projects such as mass mailings, events

maintain and track Labor Relations grievances ; submit MAC requests for department as needed

• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
• Processed payroll garnishments such as tax liens and child support.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Submitted reports on payroll activities.
• Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.