Abigail (Abby) Trowbridge
West Covina ,CA
Summary
I am reliable, organized, and maintain a positive attitude. I value being part of a team and working with people. I have spent 3 years as a server, where I have been recognized for my work ethic and exceptional service to my patrons. My ideal work environment is a company that is looking for a dependable people-person that values customer service. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Target
11.2022 - Current
- Maintained stock on floor and filled when needed.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Monitored and verified all merchandise was properly priced and labeled.
To-Go Specialist/Server
Brinker Nation Chili's
07.2022 - 10.2022
- I work as a server and in the Go-To department
- I was quickly started on my job functions, including point of sale (orders and payments) systems
- I often was willing to work different shifts to accommodate team members or management requests
- Survey responses were complimentary of my kind attitude and friendliness.
- Cultivated warm relationships with regular customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Team Member
Whataburger
11.2021 - 05.2022
- I returned to What-a-burger after my previous manager asked me back to manage the drive-thru and at the prospect of moving into a lead position
- I often lead Saturday shifts, organizing the other team members and preparing for rushes.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
Server
Chili's
07.2020 - 10.2021
- I worked as a server and in the Go-To department
- I was quickly trained on my job functions, including point of sale (orders and payments) systems
- I often was willing to work different shifts to accommodate team members or management requests
- Survey responses were complimentary of my kind attitude and friendliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Child Care Specialist
YMCA
06.2019 - 03.2020
- I provided care for children ages 2 months to 12 years at both the Drop-off and After-School care facilities
- I planned and facilitated enrichment activities and lessons, helped school-aged children complete their homework, managed and reported attendance records, and worked collaboratively with parents to address concerns.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Logged information regarding naps, feedings and any medications administered.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Utilized positive reinforcement techniques to encourage good behavior.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Team Member
Whataburger
01.2018 - 06.2019
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded promptly to requests for assistance, spills and customer inquiries
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Care provider
Childcare Provider
05.2017 - 05.2019
- For two different families during this time
- I cared for an infant, working around the family schedule, from the end of the mother's maternity leave to the end of the school year
- Provided childcare for an 18-month-old child for 10-11 hour a day, five days a week, while his mom was at work
- I was a nanny for him for five months.
- Established and maintained safe play environment for children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Prepared healthy, age-appropriate snacks and meals.
- Transported children to and from activities using personal or family vehicle.
- Played games, worked on puzzles, and read books to young children.
- Assisted with light housekeeping duties as well as running errands.
Education
Pathway Connect Certificate -
Brigham Young University - Idaho
Rexburg, IDHigh School Diploma -
Texas Connections Academy
Houston, TX05.2018
Skills
- Customer Service
- Attention to Detail
- Stocking and Replenishing
- Item Replenishment
- Pick Products
- Process Payments
- Prepare Orders
- Grocery Bagging Skills
- Refunds and Exchanges
- Food Safety Standards
- Credit and Cash Transactions
- Order Taking
- Liquor Law Compliance
- Cash Register Systems
- Guest Communication
- Restocking Items
- Cardboard Baling
- Stocking Shelves
- Accurate Money Handling
- Time Management Skills
Certification
- Food handler
Timeline
Team Member
Target
11.2022 - Current
To-Go Specialist/Server
Brinker Nation Chili's
07.2022 - 10.2022
Team Member
Whataburger
11.2021 - 05.2022
Server
Chili's
07.2020 - 10.2021
Child Care Specialist
YMCA
06.2019 - 03.2020
Team Member
Whataburger
01.2018 - 06.2019
Care provider
Childcare Provider
05.2017 - 05.2019
Pathway Connect Certificate -
Brigham Young University - Idaho
High School Diploma -
Texas Connections Academy