Abigail E. Soucy
Salt Lake City
Summary
Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, team leadership, time management, conflict resolution, and ensuring compliance with health and safety regulations. Known for improving customer satisfaction through effective team leadership and workflow optimization.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Shift Leader
Las Olas Taqueria
Exeter
08.2024 - 12.2025
- Oversaw 6 to 12 employees at a time, sent breaks, and assigned tasks and positions.
- Opened and closed the store, and accurately counted and stored tills and deposits as a key holder.
- Resolved customer complaints promptly, assigning refunds, or remaking orders to ensure optimal guest satisfaction, and maintain positive customer experiences.
- Answered phones and took call-in orders, practicing proper phone etiquette.
- Moved and stored large quantities of food products.
- Staged merchandise, signage, and pricing.
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
- Scanned and emailed invoices for large orders using the Microsoft Store.
- Provided exemplary customer service while resolving complaints.
- Introduced and trained new hires in all FOH responsibilities, as well as food safety regulations.
- Received and stored bulk orders: merchandise, paper goods, frozen meats, and produce.
- Maintained cleanliness of the dining/food prep area by sanitizing tables, taking out the trash, and restocking supplies in a timely manner.
- Adhered to all food safety regulations to ensure the health and well-being of customers.
- Practiced proper phone etiquette while making incoming and outgoing calls.
- Prepared and cooked food items according to customer orders.
- Managed inventory levels and coordinated supply orders effectively.
Crew Member
Five Guys
Rexburg
02.2023 - 07.2024
- Took, prepared, and expedited orders correctly and efficiently.
- Swept and mopped floors, cleaned and sanitized dishes, along with other various cleaning duties.
- Answered phones and took call-in orders, practicing proper phone etiquette.
- Moved and stored large quantities of food products.
Barista
Starbucks
Stratham
07.2023 - 01.2024
- Worked hard to create the "best moments."
- Strived to exceed the brand's standards of customer service every shift.
- Accurately and efficiently made beverages.
- Operated turbo chef ovens and warming equipment safely.
- Communicated effectively and politely with other partners and managers.
- Opened and closed the store efficiently.
- I offered drink and food suggestions, and pairings to guests when asked.
- Performed cleaning duties, as well as opening and closing responsibilities.
Hostess/Takeout
Thirsty Moose Taphouse
Exeter
10.2020 - 07.2023
- Performed various cleaning duties, including mopping and cleaning bathrooms.
- Handled cash, made change, and processed credit/debit transactions.
- Bused and sanitized tables for COVID-safe, ready-to-use seating.
- Followed standard sanitary procedures while handling food and beverages.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with servers and kitchen staff to ensure smooth service operations.
- Made and received telephone calls while practicing proper phone etiquette.
- Greeted and seated guests promptly in a busy restaurant environment.
Crew member
Dunkin'
Exeter
10.2018 - 07.2021
- Accurately made beverages
- Followed standard safety procedures while operating ovens
- Performed various cleaning duties including mopping, cleaning bathrooms, and operating a dish machine
- Handled cash, made change, and processed credit/debit transactions
- Replenished and rotated food and sundry items to maximize efficiency
- Provided exemplary guest service by assisting customers
Education
High School Diploma -
Exeter High School
Exeter, NH06-2022
Trade School Diploma - Culinary Arts
Seacoast School of Technology
Exeter, NH06-2022
Some College (No Degree) - Sociology
Brigham Young University
Rexburg, IDSkills
- Employee training
- Customer service
- Inventory management
- Team leadership
- Conflict resolution
- Time management
- Effective communication
- Task delegation
- Phone etiquette
- Safety and sanitation
Knowledge And Skills
- Time Management
- Guest Relations
- Leadership skills
- Resourceful Team Player
- Safety and Sanitation
- Independent Worker
Certification
ServSafe Manager Certification
References
Jake Donovan, General Manager at Las Olas Taqueria
Lasolasexeter@gmail.com, (207)694-4940
Madison Reed, General Manager at Thirsty Moose Taphouse
(603)418-7632
Allyana Nofchissey, Personal Reference
allynof00@gmail.com, (210)907-6984
Timeline
Shift Leader
Las Olas Taqueria
08.2024 - 12.2025
Barista
Starbucks
07.2023 - 01.2024
Crew Member
Five Guys
02.2023 - 07.2024
Hostess/Takeout
Thirsty Moose Taphouse
10.2020 - 07.2023
Crew member
Dunkin'
10.2018 - 07.2021
High School Diploma -
Exeter High School
Trade School Diploma - Culinary Arts
Seacoast School of Technology
Some College (No Degree) - Sociology
Brigham Young University