Abigail E. St. John
Marshall,MI
Summary
Highly organized and detail-oriented with experience in direct patient care and medical office administration. Experience utilizing EPIC EHR and management of health records. Knowledge of multiple software applications and effectively communicating with patients, physicians, and colleagues. Adept at working independently or with a team and solving problems efficiently.
Overview
2
2
years of professional experience
Work History
Practice Support Assistant
Bronson Orthopedics
04.2023 - Current
- Collaborate with physicians to coordinate patient scheduling and add-ons
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Complete required forms and letters as needed to support daily operations
Administrative Assistant
Bare Beauty Bar and Spa
05.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients
- Scheduled client appointments for staff teams to ensure excellence in customer satisfaction
- Restocked supplies and placed purchase orders to maintain adequate stock levels for clients
Patient Care Assistant
Bronson Commons
05.2021 - 02.2022
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Upheld confidentiality requirements and regulatory compliance guidelines, including COVID
Education
Bachelor of Science - Health & Human Services, Pre-Physician
Western Michigan University
Kalamazoo, MI04.2023
Comstock CNA Program -
Comstock Compass High School
Comstock, MI02.2022
Skills
- Strong Medical Terminology Knowledge
- Medical Software Proficiency (EHR)
- Infrastructure Support and Confidentiality
- Proficient in Microsoft Office Suite
- Insurance Pre-Authorization
- Strong Organization and Time Management
Timeline
Practice Support Assistant
Bronson Orthopedics
04.2023 - Current
Administrative Assistant
Bare Beauty Bar and Spa
05.2022 - 04.2023
Patient Care Assistant
Bronson Commons
05.2021 - 02.2022
Bachelor of Science - Health & Human Services, Pre-Physician
Western Michigan University
Comstock CNA Program -
Comstock Compass High School