Abigail Gudeman
Metamora,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Sales Representative
Stoney Creek Hotel & Conference Center
East Peoria , IL
2023.09 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Answered and directed incoming calls using multi-line telephone system.
- Developed key customer relationships to increase sales.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Fostered relationships with customers to expand customer base and retain business.
Sales Representative
The Ultimate Tan
Peoria , IL
2022.08 - 2023.07
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Maintained a clean and sanitary environment in the salon at all times.
- Maintained knowledge of current sales, promotions and policies and answered customer questions.
- Provided recommendations to customers on appropriate tanning levels for their skin type.
Medical Receptionist
University of Illinois
Peoria , IL
2020.01 - 2022.03
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
Medical Assisting
Midwest Technical Institute - East Peoria
East Peoria, IL2020-05
Skills
- Verbal and Written Communication
- Client Account Management
- Sales Development
- Customer Service
- Records Management
- Upselling and Cross Selling
Certification
- Certified Medical Assistant
Languages
English
Professional
Spanish
Limited
Timeline
Receptionist/Sales Representative
Stoney Creek Hotel & Conference Center
2023.09 - Current
Sales Representative
The Ultimate Tan
2022.08 - 2023.07
Medical Receptionist
University of Illinois
2020.01 - 2022.03
Medical Assisting
Midwest Technical Institute - East Peoria
- Certified Medical Assistant
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