Abigail Joanne Dela Cruz
Daly City,CA
Summary
Dynamic payroll specialist with a proven track record at Able Engineering Services, enhancing payroll accuracy and employee trust through meticulous auditing and effective discrepancy resolution. Skilled in ADP and critical thinking, I've streamlined processes and fostered a collaborative environment, significantly reducing payroll errors and improving operational efficiency.
Overview
16
16
years of professional experience
Work History
Payroll Specialist
Able Engineering Services
12.2021 - 10.2024
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Resolved payroll discrepancies quickly and successfully.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Processed manual checks for employees in accordance with company policies.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Maintained strict confidentiality of all payroll information and records.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
Screening Associate Team Leader
Milestone Technologies (Facebook/Meta)
02.2021 - 10.2021
- Led regular team meetings to discuss progress updates, address concerns, and establish a cohesive vision moving forward.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
- Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
- Provided constructive feedback during performance evaluations, fostering an environment of continuous improvement within the team.
- Maintained a proactive approach to risk management, identifying potential pitfalls and taking appropriate action to mitigate impacts on the team''s objectives.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Assisted in recruitment to build team of top performers.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Contributed to strategic planning sessions aimed at improving overall company operations by providing insights from an Associate Team Leader perspective.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Human Resources Expert
Target
05.2015 - 02.2021
- Coordinated employment offers with management and extended offers to selected candidates.
- Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
- Enhanced employee satisfaction by implementing targeted training programs and professional development opportunities.
- Supported diversity initiatives by developing inclusive hiring practices and promoting cultural awareness throughout the organization.
- Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.
- Streamlined HR processes for increased efficiency in benefits administration, payroll management, and onboarding procedures.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted thorough exit interviews to gather valuable insights from departing employees, identifying areas for improvement in company policies and procedures.
- Administered benefits enrollment process, ensuring accurate records were maintained for all eligible employees while educating staff members about their options.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Maintained accurate personnel records through diligent documentation of employment actions such as hires, promotions, transfers, terminations, or leaves of absence.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Supervisor of Operations
Totong's Barquillos
09.2008 - 09.2011
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Bachelor of Science - Nursing
University of St. La Salle
Bacolod City, Philippines05-2011
Skills
- Payroll Processing
- New hire processing
- Time sheet review
- Payroll Administration
- Payroll administration experience
- Payroll Auditing
- Proficient in Microsoft Office Suite
- ADP
- Audit Support
- Analytical Skills
- I-9 documentation
- PTO accrual
- Payroll reviews
- Attention to Detail
- Customer Service
- Critical Thinking
- Timecard Management
- Period-End Reporting
- ADP Workforce Now
Languages
Tagalog
Native or Bilingual
Timeline
Payroll Specialist
Able Engineering Services
12.2021 - 10.2024
Screening Associate Team Leader
Milestone Technologies (Facebook/Meta)
02.2021 - 10.2021
Human Resources Expert
Target
05.2015 - 02.2021
Supervisor of Operations
Totong's Barquillos
09.2008 - 09.2011
Bachelor of Science - Nursing
University of St. La Salle
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