Abigail Krohn
Davenport,IA
Summary
A results-driven and versatile Information Technology professional with a commitment to optimizing organizational efficiency through strategic IT solutions. Adept at managing multiple projects, troubleshooting networks, and providing exceptional technical support. Skilled in process improvement and problem-solving, with a keen focus on cybersecurity and client satisfaction. Currently pursuing a Master's Degree in Cybersecurity to stay at the forefront of industry advancements and to ensure the highest level of expertise. Eager to contribute to an organization's growth by designing and implementing innovative solutions while collaborating effectively within a team environment.
Overview
4
4
years of professional experience
Work History
Information Technology System Administrator
Lane & Waterman LLP
06.2024 - 09.2024
- Administered and optimized company-wide IT infrastructure, ensuring efficiency, security, and alignment with business objectives.
- Developed and implemented strategic IT policies, following industry best practices to support organizational growth.
- Streamlined onboarding/offboarding processes, maintaining data security and seamless transitions.
- Supported new technology implementations, providing technical expertise and training for successful adoption.
- Provisioned software/hardware while adhering to security policies, installing critical updates for system reliability and protection.
- Collaborated on disaster recovery plans to minimize data loss during critical incidents.
- Managed user access rights for information security and accessibility, monitoring system performance, and resolving issues promptly.
- Continuously assessed emerging technologies, implementing upgrades to optimize performance and enhance operational capabilities.
Help Desk Support Technician
Bank Orion
12.2022 - 06.2024
- Managing and maintaining user accounts, onboarding processes, and security access for new and existing employees.
- Developing and facilitating monthly security training sessions to improve organizational awareness and prevent security breaches.
- Monitoring and mitigating security threats using industry-leading tools and technologies.
- Coordinating software installations and maintenance to ensure compatibility with existing systems.
- Delivering comprehensive training sessions on new software applications and IT best practices, significantly reducing support requests.
- Managing IT equipment inventory to ensure availability for repairs or replacements.
- Analyzing patterns in help desk requests to identify areas for improvement and recommending process changes.
- Ensuring strict adherence to data privacy regulations through implementation of comprehensive security measures.
Customer Service Representative
Fidlar Technologies
05.2022 - 11.2022
- Providing timely support through various communication channels using Zendesk.
- Assisting customers with software installation, configuration, and troubleshooting.
- Maintaining SQL-based servers and rectifying eRecording documents.
- Empathetically resolving complaints, increasing customer loyalty.
- Professionally managing escalated calls and high-stress situations.
- Promptly addressing concerns with accurate information, enhancing satisfaction.
- Building strong customer relationships through active listening, resulting in positive feedback and higher retention rates.
- Collaborating with the team to maintain consistent customer service best practices.
Administrative Technology Assistant
J. F. Edwards Construction Company
03.2021 - 05.2022
- Managed and coordinated technological support for multiple locations across the US.
- Triaged help desk tickets, providing initial support and escalating complex issues.
- Oversaw drug testing requests, ensuring compliance with company policies and regulations.
- Provided comprehensive administrative support for office operations.
- Coordinated hardware installations for seamless integration and minimal downtime.
- Optimized network performance through regular maintenance and upgrades.
- Developed training materials to facilitate staff adaptation to new technology systems.
- Proactively monitored system performance to identify and resolve potential issues.
Education
Master of Science - Cybersecurity
Grand Canyon University
Phoenix, AZ03-2026
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ02-2023
Skills
- Expertise in desktop support, performance optimization, and software debugging
- Proficient in troubleshooting, diagnostics, and interpreting technical documents
- Strong background in customer service, technical instruction, and remote access
- Skilled in Windows administration, Cisco security, and system updates
- Knowledgeable in file system administration and software change management
- Adept at technical solution development, program installations, and system monitoring
- Experienced in managing onboarding/offboarding, hardware upgrades, and network troubleshooting
- Well-versed in IT best practices, problem-solving, and multitasking
Affiliations
- Scott County Humane Society- Volunteer
- The Moline Foundation- Scholarship Evaluator
- Teen Trust- Grant Reviewer and Board Member
- Sigma Kappa Delta- Honors Club Member
- Quad City Irish Rugby- Club Member
Additional Information
Chris Blake - Network Administrator
Phone: (641) 583-1630
Email: crblake011@gmail.com
Steve Piatak - Software Developer
Phone: (309) 230-5095
Email: stevep@fidlar.com
Megan Quick - IT Support Specialist
Phone: (309) 373-4795
Email: meganquick95@gmail.com
Alicia Caruthers - Project Manager
Phone: (563) 206-0025
Email: acaruthers1234@gmail.com
Quote
Never to suffer would never to have been blessed.
Edgar Allen Poe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offHealthcare benefitsWork from home optionPaid sick leaveTimeline
Information Technology System Administrator
Lane & Waterman LLP
06.2024 - 09.2024
Help Desk Support Technician
Bank Orion
12.2022 - 06.2024
Customer Service Representative
Fidlar Technologies
05.2022 - 11.2022
Administrative Technology Assistant
J. F. Edwards Construction Company
03.2021 - 05.2022
Master of Science - Cybersecurity
Grand Canyon University
Bachelor of Science - Business Management
Grand Canyon University
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