Abi McLaughlin
Bolton,MA
Overview
16
16
years of professional experience
Work History
Senior Account Director
TechChoice LLC
09.2020 - Current
- Responsible for both new clients and expanding relationships/products within the existing client base
- Identified partners and built trust around TechChoice's ability to sell their solutions
- Served as point of contact for clients and met with key accounts to discuss satisfaction with service and resolve conflicts in order to solidify business relationships.
- Successfully expanded client base by 50% over 12 months by identifying new lines of business and supporting through implementation.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged strategic planning to penetrate key accounts.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Maintained responsibility of sales, contracts, negotiations and retention for a base worth 7 million
Consultant, Self Employed
AJ Mayfair LLC.
05.2014 - 09.2020
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Helped multiple clients to increase revenue over 50% by streamlining sales process and identifying opportunities
- Created and fostered relationships to help further clients goals
- Supported clients with business analysis, documentation and data modeling.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Updated stakeholders on key milestones for projects.
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
Regional Director, Sales
EarthLink
10.2011 - 05.2012
- Responsible for rebuilding 5 sales teams, including management and 40 reps
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Worked with C-Level to develop strategy and provide feedback from teams
- Served as an escalation point for clients when applicable
Government Account Director
EarthLink (formerly One Communications
07.2006 - 10.2011
- Responsible for acquisition, relationship management and retention of the largest customer at One Communications
- Directed client projects with eye for quality and customer needs.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Worked cross-functionally within the organization to build business cases and process to support and maintain clients
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
Adjunct Professor, Professional Selling
Babson College, Olin School Of Management
05.2009 - 07.2009
- Planned course content and provided instruction to up to 50 graduate students.
- Trained on basic sales skills including objection handling and consultative selling
- Used exams, quizzes and assignments to assess student comprehension.
Sales Executive, New England Region
ShoreTel Sky
02.2013 - 01.2014
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Established successful account relationships with partners and prospectss by building rapport and maintaining consistent communication.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Education
Bachelor of Arts - English Literature
Suffolk University
Boston, MA05.2000
Timeline
Senior Account Director
TechChoice LLC
09.2020 - Current
Consultant, Self Employed
AJ Mayfair LLC.
05.2014 - 09.2020
Sales Executive, New England Region
ShoreTel Sky
02.2013 - 01.2014
Regional Director, Sales
EarthLink
10.2011 - 05.2012
Adjunct Professor, Professional Selling
Babson College, Olin School Of Management
05.2009 - 07.2009
Government Account Director
EarthLink (formerly One Communications
07.2006 - 10.2011
Bachelor of Arts - English Literature
Suffolk University