ABIGAIN MARTINEZ
Valley Center,CA
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Trademark Venues. Expert in staff training and development, coupled with exceptional guest relations skills, significantly improved service quality. Implemented innovative cleaning and sanitation standards, boosting positive feedback. Skilled in inventory management and inter-department collaboration, achieving a seamless guest experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Trademark Venues
03.2019 - 03.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Promoted energy conservation efforts within the department, lowering utility expenses while maintaining a comfortable environment for guests.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Established and enforced safety protocols and guidelines for staff.
Store Manager
SUBWAY®Restaurants
03.2016 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bakery Team Lead
Neighborhood Walmart
12.2013 - 03.2016
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Enhanced team morale through active participation in staff meetings, offering valuable suggestions for improvements, and fostering open communication among colleagues.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Played an integral role in seasonal preparations planning for special events like holidays or community gatherings which resulted in increased revenue during those periods.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Supported company growth by participating in local events and engaging with customers to promote brand awareness.
- Consistently met or exceeded sales targets through effective upselling techniques and strong product knowledge.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Valley Center High School
Valley Center, CA06.2000
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Task assignment
- Customer Service
- Staff Scheduling
- Cleaning techniques
- Staff Training and Development
- Task Delegation
- Cleaning bathrooms
- Department coordination
- Cleaning practices
- Vacuuming and sweeping
- Quality improvements
- Sanitation Standards
- Sorting and washing laundry
- Waste disposal
- Quality Assurance
- Inter-department collaboration
- Dusting furniture
- Pest Control
- Regulatory Compliance
- Team Coordination
- Timekeeping
- Safety Protocols
- Problem-Solving
- Employee Training and Development
- Facilities Maintenance
- Work Inspection
- Clear Communication
- Staff Training
- Housekeeping knowledge
- Inventory Replenishment
- Laundry and Dry Cleaning
- Facilities Inspection
- Stock Inventory Management
- Materials Requisition
- Procedure Implementation
- Policy Enforcement
- Chemical Cleaners
- Stocking Bathrooms
- Mopping and Buffing Floors
- Employee Evaluation
- Proper Equipment Usage
- Polishing Surfaces
- Department Coordination
- Daily Facility Operations
- Inventory Restocking
- Dusting Furniture
- Enforcing Safety Protocols
- Quality Assurance and Control
- Performance Improvement
- Cleaning Bathrooms
- Linens and Toiletries
- Vacuuming and Sweeping
- Performance Evaluations
- Supply Inventory Management
- Folding Clean Laundry
- Daily Progress Reports
- Payroll Understanding
- Health and Safety Compliance
- Improving Employee Engagement
- Quality Improvement
- Housekeeping knowledge
- Cleaning and Sanitation
- Applicant Screening and Hiring
- Hazardous Chemicals
- Maintain Records
- Special Requests
- Trash Collection
- Inspect Work
- Quality Assessments
- Detailed Instruction
- Motivate Staff
- Resolve Complaints
- Safety Risk Assessment
- Spreadsheet Tracking
- Organize Work Schedules
- Word Processing
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid sick leave401k matchPersonal development programsTimeline
Housekeeping Supervisor
Trademark Venues
03.2019 - 03.2024
Store Manager
SUBWAY®Restaurants
03.2016 - 04.2019
Bakery Team Lead
Neighborhood Walmart
12.2013 - 03.2016
High School Diploma -
Valley Center High School
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