Abigal Herbert
Baytown,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Courtesy Clerk
Kroger
07.2022 - Current
- Ensured seamless restocking efforts through effective communication between team members regarding inventory levels and replenishment needs.
- Collaborated with team members to maintain well-organized and efficient work area.
- Improved customer experience by offering assistance with locating products throughout store when needed.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Maintained cleanliness of store premises, resulting in inviting shopping environment for customers.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within store quickly and efficiently.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Promoted safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Supported store operations by lending hand in other departments as needed, demonstrating adaptability and teamwork.
- Acted as ambassador for store's brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Apparel Associate
Kroger
07.2022 - Current
- Exceeded customer expectations through efficient problem-solving skills and prompt attention to their concerns.
- Contributed to store profitability by processing transactions quickly and accurately, ensuring minimal wait times for customers at checkout.
- Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
- Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
- Facilitated positive working environment by fostering strong relationships among coworkers and demonstrating commitment to teamwork.
- Collaborated closely with visual merchandising teams to ensure cohesive store aesthetic that appealed to target demographics.
- Maintained up-to-date understanding of company policies related to pricing adjustments or markdowns so as not to misinform customers during their decision-making process.
- Managed stock levels on sales floor through efficient replenishment processes that maintained consistent product availability.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Assisted in training and onboarding of new associates by sharing best practices and offering guidance when needed.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Used POS system to process sales, returns and exchanges.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Maintained organized store environment to foster pleasant shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Kitchen Appliances Store Associate
Kroger
7 2022 - Current
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Handled cash register operations accurately, balancing drawers at end of each shift.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Participated in training sessions to stay updated on product information and company policies.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Maintained tidy and organized store to comply with cleanliness standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Kroger Front Desk Associate Customer Service
Kroger
07.2022 - Current
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved guest issues effectively, ensuring positive customer experience.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front End Associate
HEB
06.2023 - 11.2023
- Ensured seamless restocking efforts through effective communication between team members regarding inventory levels and replenishment needs.
- Collaborated with team members to maintain well-organized and efficient work area.
- Maintained cleanliness of store premises, resulting in inviting shopping environment for customers.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Promoted safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Supported store operations by lending hand in other departments as needed, demonstrating adaptability and teamwork.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
West Orange Stark High School
Orange, TX 08.2018 - 06.2021
Skills
Sales (4 years)
Customer Service (4 years)
Microsoft Office (4 years)
POS (4 years)
Organizational Skills (4 years)
Microsoft Word (4 years)
Microsoft Excel (4 years)
strong problem solving and decision-making skills (4 years)
Data entry (4 years)
Multitasking (4 years)
Microsoft Powerpoint (4 years)
Stock replenishment
Price Checking
Cart returns
Interpersonal Relations
POS System Operation
Workplace Safety
Data Entry
Timeline
Front End Associate
HEB
06.2023 - 11.2023
Courtesy Clerk
Kroger
07.2022 - Current
Apparel Associate
Kroger
07.2022 - Current
Kroger Front Desk Associate Customer Service
Kroger
07.2022 - Current
High School Diploma -
West Orange Stark High School
08.2018 - 06.2021
Kitchen Appliances Store Associate
Kroger
7 2022 - Current