Abigale Kelly
Smithfield
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
8
8
years of professional experience
Work History
Office Manager
Nine Lives Tattoo
West Warwick
01.2020 - Current
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Coded and entered daily invoices with in-house accounting software.
Wait Staff Member
Laura's Bar & Grill
Smithfield
02.2017 - Current
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Cleared table and bussed dishes to allow for quick setups.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Presented menus and answered questions regarding items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Smithfield High School
Smithfield, RI 05-2017
Skills
- Office administration
- Payroll administration
- Meeting coordination
- Budget management
- Inventory management
- Customer service
Computer Efficiency
- Knowledgeable in Excel, Word and Quickbooks
References
References available upon request.
Timeline
Office Manager
Nine Lives Tattoo
01.2020 - Current
Wait Staff Member
Laura's Bar & Grill
02.2017 - Current
High School Diploma -
Smithfield High School
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