Summary
Overview
Work History
Education
Skills
Timeline
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Abigale Sumner

Kennesaw,GA

Summary

Animal-loving administrative expert with good organizational and multitasking skills. Smoothly manage patient flow, staying on top of paperwork, billing and schedule needs. Familiar with multi-line telephone systems and able to handle high-volume work. Able to handle billing and processing requirements. Knowledgeable in medications, prescription diets, and preventions. Quick-learning and ambitious professional with expert-level proficiency in EzyVet, EVet, and Cornerstone.

Overview

2
2
years of professional experience

Work History

Customer Service Coordinator Level 2

BluePearl Pet Rehab And Fitness
09.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Entered data from pet records and office visits into computer system.
  • Maintained office and waiting room, keeping common areas clean and tidy.

Vet Receptionist

Affordable Vet Center
05.2022 - 09.2022
  • Enhanced patient flow by handling check-in and check-out procedures smoothly.
  • Delivered top-notch support to clients by maintaining balanced calendar of office visits, surgical procedures and walk-in windows.
  • Compiled medical reports covering specific patient or general office data.
  • Received, answered and responded to telephone calls using a multiline system.
  • Greeted visitors and communicated to assess needs and provide direction.
  • Scheduled x-rays and lab work for patients.
  • Updated charts with new patient and owner information, including personal details, address changes and payment information.

Veterinary Receptionist

Town And Country Vet Clinic
05.2021 - 05.2022
  • Kept examination and treatment rooms ready for patients, regularly restocking supplies and cleaning surfaces between every visit.
  • Increased office revenue with effective product promotional strategies.
  • Helped patients by telephone and in-person to resolve various billing and scheduling issues.
  • Gathered information from patients, processed registration paperwork and collected payments.
  • Photocopied, faxed and filed patients records practicing confidentiality measures.
  • Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
  • Minimized treatment errors by accurately completing forms and patient paperwork.
  • Transmitted medical records and correspondence on behalf of patients and practitioners.
  • Updated charts with new patient and owner information, including personal details, address changes and payment information.
  • Checked patients in and out of appointments.

Education

Associate of Arts - Chemistry

Broward College
Fort Lauderdale, FL
05.2019

High School Diploma -

Calvary Christian Academy
Pompano Beach, FL
05.2016

Skills

  • Account Authorizations
  • Verbal and Written Communication
  • Customer Relations
  • Cash Handling
  • Ezyvet Software
  • Evet Software

Timeline

Customer Service Coordinator Level 2

BluePearl Pet Rehab And Fitness
09.2022 - Current

Vet Receptionist

Affordable Vet Center
05.2022 - 09.2022

Veterinary Receptionist

Town And Country Vet Clinic
05.2021 - 05.2022

Associate of Arts - Chemistry

Broward College

High School Diploma -

Calvary Christian Academy

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Abigale Sumner