Abigayle Lapano
Server/Bartender
Spokane
Summary
Versatile and results-driven professional with a proven track record, showcasing exceptional customer service and multitasking abilities. Skilled in safe food handling and adept at fostering positive relationships. Demonstrates strong work ethic and organizational skills, contributing to efficient team workflow.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Red Robin
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Morning Feed and Equine Technician
McKinley and Peter's Equine Hospital
08.2023 - 02.2024
- Fed morning rations and gave morning medications to equine patients.
- Checked and monitored their health and condition, reporting any issues to the veterinarian.
- Cleaned and disinfected stalls, feed and water buckets, and supplies.
- Operated machinery needed to move grain, hay, and manure.
- Worked outside and broke water during the coldest months of the year, in the early mornings, and with reliability.
Kennel Technician
Smith Pak Working Dogs
04.2023 - 08.2023
- Provided tailored nutritional formulas to individual animals based on their specific dietary needs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Enhanced animal socialization, pairing compatible dogs for play sessions, which improved behavior and adoptability.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Sales Associate/Cashier
Dick's Sporting Goods, Inc
04.2021 - 09.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Receptionist
Toner's Sand and Gravel
06.2020 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Reined Cow Horse Trainer
Flaherty Ranch
09.2017 - 05.2020
- Started working with young horses on the first day of life, through halter breaking, ground work, saddle starting, and their eventual travel to sale.
- Showed many young horses that had been started by myself.
- Provided treatment for injuries and assisted any farriers and veterinarians who worked on the ranch.
- Inspected, prepared, cleaned, disinfected, and maintained comfortable horse stables.
- Established a professional reputation as a reliable, skilled horse trainer capable of producing consistent results while prioritizing the safety and well-being of each equine athlete under their care.
Education
Bachelor of Science - Anthropology
Washington State University
Pullman, WAAssociate of Arts -
Spokane Community College
Spokane, WA06-2020
Skills
Strong work ethic
Safe food handling
Exceptional customer service
Memory retention
High volume dining
Multitasking and organization
Timeline
Morning Feed and Equine Technician
McKinley and Peter's Equine Hospital
08.2023 - 02.2024
Kennel Technician
Smith Pak Working Dogs
04.2023 - 08.2023
Server/Bartender
Red Robin
06.2022 - Current
Sales Associate/Cashier
Dick's Sporting Goods, Inc
04.2021 - 09.2021
Receptionist
Toner's Sand and Gravel
06.2020 - 11.2020
Reined Cow Horse Trainer
Flaherty Ranch
09.2017 - 05.2020
Bachelor of Science - Anthropology
Washington State University
Associate of Arts -
Spokane Community College