Abigayle Loper
Oklahoma City,OK
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Cars and Home depot. Excelled in customer relationship management and complaint resolution, enhancing customer satisfaction and operational efficiency. Skilled in data entry and empathetic communication, consistently achieving high service level standards. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Call Center Representative
cars
Medford, OR
06.2020 - 01.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Met customer call guidelines for service levels, handle time and productivity.
Cargiver
Samantha loper
Ashland, OR
06.2016 - 03.2019
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Cashier/Customer Service Cashier
The Home Depot Inc
Phoenix, OR
05.2018 - 09.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Home School
Ashland, OR06-2016
Skills
- Complaint resolution
- Data Entry
- Product Upselling
- Account updating
- Call logging
- Call Control
- Customer Service
- Payment Processing
- Data Gathering
- Script adherence
- Call Center Operations
- Inbound phone calls
- Problem-solving skills
- Communicating with clients
- Customer service optimization
Timeline
Call Center Representative
cars
06.2020 - 01.2021
Cashier/Customer Service Cashier
The Home Depot Inc
05.2018 - 09.2018
Cargiver
Samantha loper
06.2016 - 03.2019
High School Diploma -
Home School
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