Angel Biggs Roberts
Ketchikan,AK
Summary
Dedicated and passionate experienced nursing professional with a proven track record of shaping educational landscapes. Proven teaching expertise and devotion to building up new nurses with skills necessary to excel in today's healthcare settings. Skilled in planning, developing, and coordinating in-service education programs for diverse staff populations. Adept at collaborating with hospital leadership to assess educational needs, strategize effective plans, and contribute to policy development. Top-notch clinical expertise, sound judgment and strengths in workflow optimization and strategic planning. Vigilant and conscientious about isolating and resolving concerns.
Overview
18
18
years of professional experience
1
1
Certification
Work History
OB RN
Peacehealth Ketchikan
05.2022 - Current
- Completed POEP OB course in Bellingham, specializing in perinatal care from OB triage through delivery and postpartum period.
- Work closely with MDs, House Sup, and staff to ensure optimal care for mothers and babies.
- Proficient in EPIC, CareConnect, OBIX, and Office Suite for comprehensive patient management.
- Provide comprehensive maternal care, including pain management, labor triage, antenatal assessments, and treatments such as PreE assessment, steroid injections, and iron infusions.
- Assist throughout the childbirth process, from fetal monitoring to neonatal resuscitation, guiding families with supportive communication for a positive birth experience.
- Deliver postpartum care for both mothers and newborns, including C-section and vaginal delivery monitoring, hypertension management, hemorrhage risk assessment, newborn vaccinations, and transitional care.
- Conduct daily and monthly audits of equipment and supplies to ensure readiness for patient care.
Clinical RN(One Medical Covid Tester)
Google Mercer, The Execu|Search Group
02.2022 - 03.2022
- Conducted COVID testing for contractors and Google employees, ensuring adherence to testing protocols and procedures.
- Educated individuals on testing procedures and precautions to minimize the risk of COVID-19 transmission.
- Interpreted test results accurately and charted them meticulously, facilitating timely notification of results to individuals and stakeholders.
- Assisted in medical record transcriptions, ensuring seamless transfer of information to the One Medical record system.
- Maintained confidentiality and integrity of medical records in compliance with HIPAA regulations.
- Collaborated effectively with healthcare professionals and administrative staff to optimize workflow and enhance efficiency.
ASC Clinical RN Compliance Officer
Skin Surgery Center, Phynet
07.2021 - 01.2022
- Served as Compliance Officer, ensuring adherence to Medicare/Medicaid/DOH guidelines and conducting training to address compliance deficiencies.
- Acted as a liaison between providers, corporate entities, and clinic employees, facilitating effective communication and problem resolution.
- Contributed as a member of the Board of Directors, reviewing and approving clinic policies and procedures, and addressing operational challenges.
- Provided daily guidance to non-provider clinical staff, including PCCs, MAs, Histotechs, LPNs, and RNs, ensuring efficient clinic operations.
- Collaborated with healthcare teams to optimize resource utilization and address clinic needs
- Completed initial Interview and onboarded new employees
- Assured compliance of staff and physicians with required credentialing and hospital privileges
- Exhibited independence, strong internal drive, and adeptness at managing fluctuating patient volumes and dynamic work environments with frequent interruptions.
- Prioritized tasks effectively in challenging surroundings, ensuring timely completion of responsibilities.
- Developed and implemented comprehensive nursing care plans for patients, adhering to organizational policies and professional nursing standards.
- Conducted clinical assessments and provided phone triage to determine optimal patient care pathways, emphasizing primary prevention and chronic disease management.
- Facilitated self-management education and support for patients, coordinating care with external clinics and managing in-house scheduling.
- Demonstrated expertise in ambulatory disease management practices, payor regulations, and medical record documentation standards.
- Proficient in various EMR systems, including Citrix platforms and Cerner-based systems, with a high level of proficiency in MS Office applications.
- Leveraged organizational skills to manage multiple job roles efficiently and productively.
- Demonstrated excellent written and verbal communication skills, catering to diverse age groups and ethnic backgrounds, including the use of interpreters for non-English speakers and the hearing impaired.
Registered Nurse, Home Health Care
KC Care
03.2020 - 11.2021
- Provided medication education and taught proper administration techniques to patients in their homes, ensuring understanding and adherence to prescribed regimens.
- Participated in Covid Vaccination Clinics, administering vaccines and providing education on vaccination protocols and safety measures.
- Demonstrated empathy and professionalism while delivering care in patients' homes, fostering trust and comfort in the healthcare relationship.
- Completed in-home infusions, ensuring safe and effective administration of medications according to prescribed protocols.
- Conducted PICC line dressing changes in the home setting, maintaining aseptic technique and minimizing infection risk.
- Participated in Covid Vaccination Clinics, administering vaccines and providing education on vaccination protocols and safety measures.
- Drew labs in patients' homes, following proper procedures for specimen collection and transportation.
Charge Nurse
Madigan Army Medical Center
09.2017 - 07.2021
- Regularly serve as Charge Nurse, overseeing RN and LPN positions, as well as ancillary staff, providing immediate supervision, guidance, and support.
- Plan and adjust short-term priorities during shifts, preparing schedules for timely completion of tasks.
- Assign work to subordinates based on priorities, task requirements, and employee capabilities, offering guidance and training as needed.
- Actively participate in performance improvement initiatives, assisting new staff in understanding unit standards and providing developmental training.
- Chair the Unit Practice Council, assigning tasks and deadlines for Evidence-Based Practice (EBP) and performance improvement projects, and serving as a liaison between constituents and leadership.
- Represent the unit in Madigan Practice Council meetings, presenting metrics and initiatives to enhance productivity.
- Serve as a Genesis subject matter expert, developing and delivering training for the Maternal Child Department.
- Perform Inter Rater Reliability audits to ensure accuracy of charting and identify opportunities for improvement in acuity scoring metrics.
- Serve as a resource nurse, offering clinical and technological support to both new and existing employees.
- Deliver patient education throughout hospitalization, including initial, continuous, reinforcement, and discharge education.
- Provide comprehensive nursing care to patients based on physicians' care plans, addressing their physical, mental, and emotional needs.
- Administer medications, operate specialized equipment, and perform initial evaluations and screenings of patients.
- Recognize and respond to life-threatening conditions promptly, coordinating care during antepartum, intrapartum, and postpartum phases.
- Cross-trained to float to all maternal-child units to address staffing needs effectively.
- Proficient in various job-related computer systems and software, including Genesis, Clairvia, MS Office Suite, and Microsoft Teams.
Registered Nurse, SCN/ MB/ PP
Providence Hospital
08.2015 - 05.2017
- Attends all deliveries, assigns Apgar scores, and provides stimulation and resuscitation to infants as needed, assisting with intubation when required.
- Stabilizes newborns and educates family/significant others on best practices for mother and infant care.
- Records all care information accurately and completely, ensuring timely documentation in appropriate formats.
- Consults and coordinates with healthcare team members to assess, plan, implement, and evaluate patient care plans for both mother and infant.
- Maintains a comfortable, safe, and clean environment for mother and infant, assisting with maternal hygienic needs and monitoring postpartum bleeding and incisions.
- Assesses mother's pain and emotional status, recognizing symptoms of postpartum depression, and monitors bonding between mother and infant.
- Takes vital signs, measures input/output, monitors for adverse reactions to treatments or medications, and provides breastfeeding tips.
- Educates mothers on sore nipple management, bathing tips for infants, and diaper changing techniques.
- Performs infant assessments, including weighing, heel sticks for blood glucose, and monitoring feeds and diapers.
- Provides age and culturally appropriate care, including nutritional assessments, specialized feedings, and dressing changes.
- Performs procedures such as catheter insertion, IV starts, arterial and intravenous therapy, and monitors and adjusts specialized equipment.
- Prepares and administers prescribed medications, reporting adverse reactions and initiating corrective actions as needed.
- Assists treating physicians during examinations, treatments, and procedures, including life-saving situations.
- Follows treatment protocols for conditions such as neonatal abstinence syndrome (NAS), recognizing and recording withdrawal symptoms, and initiating treatment per protocol.
- Educates families on symptomology and treatment plans, providing ongoing support and guidance.
Operations Supervisor/ Interim Trainer
West Asset Management
10.2006 - 11.2011
- Successfully onboarded over 3000 new hires, providing comprehensive training on product knowledge, policies, and procedures.
- Developed and delivered training programs to ensure new hires were equipped with the necessary knowledge and skills to excel in their roles.
- Implemented effective onboarding strategies to streamline the process and facilitate quick integration into the company culture.
- Utilized feedback mechanisms to continuously improve the onboarding experience and enhance training effectiveness.
- Worked collaboratively with cross-functional teams to ensure alignment between training objectives and organizational goals.
- Achieved high levels of employee engagement and retention through a supportive and informative onboarding process.
- Played a pivotal role in developing and executing a Nesting program, facilitating hands-on application of knowledge acquired during new hire orientation.
- As Operations Supervisor, oversaw a team of up to 25 agents, ensuring adherence to client policies and procedures while maintaining high levels of customer satisfaction.
- Monitored call quality, tracked statistics, and identified areas of opportunity, providing coaching and role-play scenarios to further develop agents.
- Implemented disciplinary action when necessary and tracked adherence to attendance policies while managing staffing quotas.
- Conducted pre-shift meetings to motivate agents, communicate changes, and set the tone for the day ahead.
- Applied the MOS (Measure of Success) and GROW (Goal, Reality, Options, Will) methods of agent development.
- Handled supervisory calls and facilitated issue resolution between customers and clients at an escalated level.
Education
ADN - Nursing
Bishop State Community College
Diploma -
Satsuma High School
Satsuma, AL1997
Skills
- EMR Systems
- Phone triage
- Employee Orientation
- Home health
- Clinical Nursing
- New Hire Orientation/ Onboarding
- Ambulatory surgery center
- Documentation Review
- Care Coordination
- Teaching
- Leadership
- Customer service
- Mentoring
- Supervising experience
- Strategic leadership
- Delegation Abilities
- Staff Development
- Process Improvements
- Employee Motivation and Performance
- Analytical and Critical Thinker
Additional Information
- Authorized to work in the US for any employer
- Nursing Licenses: RN Expires: , July 2024 State: WA, RN Expires: August 2024 State: CA, RN Expires: November 2024 State: AK, RN Rhode Island: Pending; RN Massachusetts: Pending
Certification
ACLS
BLS
NRP
Fetal Monitoring
Timeline
OB RN
Peacehealth Ketchikan
05.2022 - Current
Clinical RN(One Medical Covid Tester)
Google Mercer, The Execu|Search Group
02.2022 - 03.2022
ASC Clinical RN Compliance Officer
Skin Surgery Center, Phynet
07.2021 - 01.2022
Registered Nurse, Home Health Care
KC Care
03.2020 - 11.2021
Charge Nurse
Madigan Army Medical Center
09.2017 - 07.2021
Registered Nurse, SCN/ MB/ PP
Providence Hospital
08.2015 - 05.2017
Operations Supervisor/ Interim Trainer
West Asset Management
10.2006 - 11.2011
ADN - Nursing
Bishop State Community College
Diploma -
Satsuma High School
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