Abijah Smith
Seattle, WA,United States
Summary
Experienced sales, marketing, and customer service professional with a history of managing multiple books of business, accounts, and employees with a positive attitude. Strategically implemented marketing tactics with various accounts to maintain relationships and acquire new customers accelerating growth. Willingness to take on added responsibilities to exceed personal goals and a targets.
Overview
7
7
years of professional experience
Work History
Account Executive
UPS
08.2023 - Current
- Responsible for managing and maintaining 120+ UPS customers with a $5,000,000 book of business territory as well as identifying new business prospects by creating customized solutions to meet the clients needs and objectives.
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- 2024 top Account Executive (Gold Award) in the Northwest District.
- 2024: 110% to plan for Average Daily Revenue. 112% to plan for Average Daily Revenue.
- 2025: 116% year to date for Average Daily Revenue. 131%. year to date for Average Daily Volume.
- A member of our ADP (Advanced Development Program) team. Responsible for putting together educational information for certain topics related to our business goals and present to the entire district on Friday mornings.
Associate District Manager
Automatic Data Processing, ADP
02.2022 - 05.2023
- Responsible for driving entire sales-cycle: prospecting, moving leads through pipeline, closing, and account management.
- Kept strong relationship with my 250 clients by helping with any problems that would arise, allowing me to sell additional Human Capital Management solutions.
- Communicated with clients and potential prospects making around 50 outbound calls per day.
- Built positive and productive relationships with various Banks and Accountants to pull referrals and expand my book of business.
- Worked closely with my ADP partners to close various Human Capital Management solutions.
- Club Climber Award July FY23.
- ADM of the Month May FY23.
- 3rd highest amount of Simple IRA Retirement packages sold in Seattle.
Assistant Manager
Enterprise Holdings
09.2020 - 04.2021
- Oversaw one of the largest Enterprise operations in Washington State
- Responsible for driving high levels of sales and service thorough our three brands Enterprise, National and Alamo rent- a -car
- Mentored and trained 15 customer service employees and 5 car service preps
- Outperformed previous 2019 sales numbers by over 20% every month while dealing with the obstacles of Covid-19
- Conducted daily/ weekly meetings to motivate staff members, address concerns, and evaluate progress toward goals.
- Weekly marketing meetings with various hotels in Downtown Seattle
- Developed and mentored multiple young Management Trainee’s into their next role with in company
- Ensured the maintenance and safety of our 500+ Vehicles
- Analyze financial reports to identify areas of growth to drive revenue and increase profit
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 09.2020
- Responsible for ensuring a strong sales and customer service environment
- Teach, counsel and managed 4 customer facing employees as well as 2 car service preps in order to create a winning culture
- Strategically implemented marketing tactics in the community to maintain positive relationships with our various accounts while acquiring new ones
- Ensure the maintenance and safety of our 180 vehicles
- Handle customer complaints and internal conflicts
- Creatively drive the four core areas of the business Employee Development, Growth, Customer Service, and Profitability
Management Trainee
Enterprise Rent-A-Car
09.2018 - 08.2019
- Established a focus on quality assurance to maximize personal sales and customer service
- Come up with a strategic inside and outside sales/marketing project that would insure positive growth within the company
- Handling a high volume of phone calls and emails, both outbound and inbound, to ensure an above and beyond customer experience
- Have a positive and open minded mentality to absorb infinite information about the company
- Top sales award for the month of Febuary2019 (Seatac Airport)
- Multiple "Elite sales" events
Education
Bachelor of Arts - Criminal Justice
Washington State University
Pullman, WA05.2018
Skills
- Employee development
- Client relationship building
- Sales
- Customer satisfaction
- Account management
- Problem solving
- Written and verbal communication
- Teamwork and collaboration
- Time Management
Timeline
Account Executive
UPS
08.2023 - Current
Associate District Manager
Automatic Data Processing, ADP
02.2022 - 05.2023
Assistant Manager
Enterprise Holdings
09.2020 - 04.2021
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 09.2020
Management Trainee
Enterprise Rent-A-Car
09.2018 - 08.2019
Bachelor of Arts - Criminal Justice
Washington State University
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