Abilene Belden
Chapel Hill,NC
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Burn Boot Camp
03.2024 - Current
- Supervise children while parents are attending boot camp and engage children in various activities, including free play and crafts/structures activities.
- Fill out any incident reports
- Clean up the room at the end of the shift
Franchise Owner
Which Wich Superior Sandwiches
12.2019 - Current
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Certified Nursing Assistant
Superior Healthcare
05.2014 - 12.2014
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Retail Sales Representative
Blockbuster
06.2013 - 03.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Assisted customers with locating and choosing merchandise in store departments.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Welcomed customers and provided assistance in locating and purchasing products.
- Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Customer Service Representative
Aeropostale
02.2008 - 08.2010
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Monitored customer feedback and made adjustments to improve service quality.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Attended to customer complaints and processed product return or replacement requests.
- Maintained a clean and organized store environment for optimal shopping experience.
- Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
- Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Maintained clean and orderly checkout areas by sweeping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor Of Science - Biology
University of North Carolina At Greensboro
Greensboro, NC05.2025
Associate Of Science - Biology
Durham Technical Community College
Durham, NC05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Burn Boot Camp
03.2024 - Current
Franchise Owner
Which Wich Superior Sandwiches
12.2019 - Current
Certified Nursing Assistant
Superior Healthcare
05.2014 - 12.2014
Retail Sales Representative
Blockbuster
06.2013 - 03.2014
Retail Customer Service Representative
Aeropostale
02.2008 - 08.2010
Bachelor Of Science - Biology
University of North Carolina At Greensboro
Associate Of Science - Biology
Durham Technical Community College