Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abilene Gallegos

Maxwell,TX

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Mile High Eye Institute
09.2024 - Current
  • Scheduled and confirmed patient appointments, serving as the primary point of contact for patient inquiries and follow-ups.
  • Maintained accurate patient records and ensured timely documentation in compliance with clinic policies.
  • Verified insurance coverage, managed pre-authorizations, and resolved patient billing and financial concerns.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Identified opportunities for quality improvement, enhancing patient satisfaction and clinic efficiency.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Services Agent / Processing Department Associate

Arnion Financial
05.2021 - Current
  • Specialized in retirement planning for teachers, utilizing insurance-based products to create additional retirement income streams.
  • Built and maintained long-term relationships within the education sector through consultative sales and personalized financial strategies.
  • Educated clients on retirement planning and insurance options, simplifying complex financial concepts for clear decision-making.
  • Consistently exceeded sales targets by providing tailored financial solutions to educators.
  • Processed and reviewed financial documents, ensuring accuracy, compliance, and timely execution of transactions.
  • Managed client records, ensuring data integrity and efficient communication between clients and internal teams.
  • Supported the advisory team with administrative tasks, contributing to operational efficiency and seamless service.
  • Applied analytical problem-solving skills to deliver optimal financial solutions, while upholding professionalism, integrity, and regulatory compliance.

COVID-19 Tester

Insight Global | State of Colorado
11.2020 - 01.2022
  • Prepared and collected nasal-pharyngeal samples for COVID-19 testing.
  • Conducted COVID-19 rapid tests and collected specimens with proper swabbing technique.
  • Ensured accurate data entry for testing and analysis.
  • Maintained testing booth cleanliness per CDC guidelines.
  • Enforced social distancing and mask mandates.
  • Set up temperature screening stations for COVID-19 symptoms.
  • Sanitized work area and sterilized equipment.
  • Explained screening procedures to staff and visitors.
  • Provided protective masks and face shields.
  • Followed PPE protocols to reduce virus spread.
  • Documented data for client reports.
  • Screened individuals with non-contact thermometers.
  • Adhered to laboratory guidelines for specimen handling.

Certified Nursing Assistant

Little Sisters Of The Poor
05.2019 - 05.2021
  • Responded to resident needs through signal lights, intercom systems, and bells.
  • Assisted with daily living activities, personal hygiene, feeding, and ambulation.
  • Monitored patient vitals, including blood pressure, blood sugar, and heart rate.
  • Reported changes in patient condition to the charge nurse.
  • Prevented pressure ulcers by repositioning residents using proper techniques.
  • Aided residents with bathing, dressing, and mobility.
  • Maintained accurate patient records and updated the healthcare team.
  • Provided nourishment and hydration to residents.
  • Assisted in preparing residents for activities and social programs.
  • Offered compassionate care and support for end-of-life issues.
  • Managed patient rooms and nursing stations.
  • Delivered hands-on nursing care under RN supervision.
  • Built relationships with patients, caregivers, and healthcare teams.
  • Supported non-ambulatory residents with range of motion exercises.
  • Collected specimens and ensured patient comfort.

Education

Associate of Applied Science -

Community College of Denver
Denver, CO

High School Diploma -

Denver Center of International Studies
06.2015

Skills

  • Infection Control Practices
  • Medical Terminology
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Patient Relations
  • Care Plan Implementation
  • Patient-Focused Care
  • Multitasking and Organizing
  • Interpersonal Communication
  • Paperwork management
  • Data Entry
  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling

Certification

  • Certified Nursing Assistant
  • Phlebotomy Technician
  • Certified Basic Life Support - 2023

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Patient Care Coordinator

Mile High Eye Institute
09.2024 - Current

Services Agent / Processing Department Associate

Arnion Financial
05.2021 - Current

COVID-19 Tester

Insight Global | State of Colorado
11.2020 - 01.2022

Certified Nursing Assistant

Little Sisters Of The Poor
05.2019 - 05.2021

High School Diploma -

Denver Center of International Studies

Associate of Applied Science -

Community College of Denver

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Abilene Gallegos