Abilene (Blinn) Connour
Grand Rapids,MI
Overview
3
3
years of professional experience
Work History
Barista
Simpatico Coffee
01.2026 - 04.2026
- Prepared high-quality espresso beverages using advanced brewing techniques.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
Seasonal Manager
Belle & Badger
11.2025 - 12.2025
- Holiday Sales Manager
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Analyzed sales data to inform strategic decisions and improve product offerings.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Shift Leader
Brew Horizons
09.2025 - 08.2026
- Trained and mentored staff on efficient workflow practices and customer service techniques.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Retail Sales Associate
Old Navy
03.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma -
Holland High School
Holland, MI05.2024
Skills
- Friendly and outgoing
- Problem-solving
- Team player
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Team leadership
- Espresso machine operation
- Coffee expertise
- Sales expertise
- Time management
- Attention to detail
- Customer service focus
- Employee training
- Team motivation
- Positive and engaging demeanor
- Cash handling accuracy
Timeline
Barista
Simpatico Coffee
01.2026 - 04.2026
Seasonal Manager
Belle & Badger
11.2025 - 12.2025
Shift Leader
Brew Horizons
09.2025 - 08.2026
Retail Sales Associate
Old Navy
03.2023 - 05.2024
High School Diploma -
Holland High School