Abimael De La Cruz Pino
Kissimmee,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
HMSHost
Orlando, FL
08.2023 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategic plans to achieve company objectives.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Monitored staff performance and addressed issues.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Manager
RaceTrac
Kissimmee, FL
05.2019 - 08.2023
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Security Guard
Westgate Vacation Villas Resort & Spa
Kissimmee, FL
04.2018 - 06.2020
- Answered questions from the public regarding facility rules and regulations.
- Maintained order during special events such as concerts and conferences.
- Observed surveillance cameras for any suspicious activity or intruders.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Reviewed security logs to ensure proper documentation was maintained.
- Identified potential security risks and recommended corrective actions.
- Enforced safety regulations and monitored access control points.
- Completed incident reports regarding violations of policies or procedures.
- Conducted daily security patrols of assigned areas.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Skills
- Conflict resolution
- Regulatory compliance
- Customer feedback analysis
- Operational reporting
- Budget management
- Employee training
- Task delegation
- Quality assurance
- Customer service
- Budget control
- Organizational skills
- Revenue management
- Multitasking Abilities
- Quality control
- Customer relations
Certification
- Safe service certification
- Alcohol certification
- Security guard certification
Languages
Spanish
Native/ Bilingual
Timeline
Manager
HMSHost
08.2023 - Current
Manager
RaceTrac
05.2019 - 08.2023
Security Guard
Westgate Vacation Villas Resort & Spa
04.2018 - 06.2020
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