Abimael Hernandez
Whittier,CA
Summary
Dynamic leader with a proven track record at MV Medical Management, adept in data entry and fostering team collaboration. Excelled in enhancing operational workflows and driving team productivity by implementing strategic plans and efficient workflows. Skilled in customer service and staff management, significantly improved team efficiency and customer satisfaction, showcasing a commitment to excellence and operational success.
Overview
9
9
years of professional experience
Work History
UM Delay Coordinator
MV Medical Management
12.2020 - 09.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Provided ongoing support to team members, addressing concerns promptly and offering solutions to ensure optimal teamwork and progress towards objectives.
Supervisor
Santa Fe Springs Swap Meet
09.2015 - 04.2020
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Education
High School Diploma -
Schurr High School
Montebello, CA06.2011
Skills
Customer Service
Data Entry
Work Planning and Prioritization
Relationship Building
Document Management
Medical Terminology
Multitasking and Organization
Phone and Email Etiquette
Report Writing
Training and mentoring
Staff Management
Inventory Management
Languages
Spanish
Limited Working
Timeline
UM Delay Coordinator
MV Medical Management
12.2020 - 09.2024
Supervisor
Santa Fe Springs Swap Meet
09.2015 - 04.2020
High School Diploma -
Schurr High School