Abimanyou Uthayachandran

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Increased sales significantly by upselling higher-end products to customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Served food and beverages promptly with focused attention to customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Kept animals clean and free of contaminants to promote optimal health.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.

• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Trained, coached, and mentored 5 new sales associates for maximum performance.
• Met or exceeded sales objectives on consistent basis to drive company growth.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Informed customers of promotions to increase sales productivity and volume.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contributed to team objectives in fast-paced environment.
• Presented professional image consistent with company's brand values.
• Achieved or exceeded company-defined sales quotas.

• Complied with health and safety codes to protect staff and customers.
• Produced consistently high-quality baked goods for customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Maintained accurate inventory of baking supplies and ingredients.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Managed customer service operations, including taking orders and resolving complaints.