Abimbola Ayo-Ajayi
Rosenberg
Summary
Developed strong analytical and customer service skills within fast-paced insurance environment. Proficient in evaluating claims, resolving disputes, and maintaining accurate records.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Insurance Claims Specialist
Beacon Hill Consulting Group
04.2022 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Followed up with customers on unresolved issues.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
Customer Service Representative
DeShark Consulting
03.2014 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Legal Officer
Dangote Group
04.2004 - 08.2013
- Provided legal support in the development and execution of strategic partnerships, joint ventures, and other collaborative arrangements.
- Conducted comprehensive research to support legal proceedings, formulate defenses and initiate legal action.
- Drafted and reviewed a wide range of legal documents to ensure compliance with applicable laws and regulations.
- Successfully represented the company in administrative hearings before regulatory agencies, securing favorable outcomes in contested proceedings.
- Streamlined contract review process, resulting in increased efficiency and reduced turnaround time.
- Reviewed legal publications and performed database searches to identify laws and court decisions relevant to pending cases.
- Assisted in the development of corporate policies and procedures, ensuring alignment with legal requirements and best practices.
- Managed and supervised document database to maintain litigation records.
Education
MBA - Law
The Nigerian Law School
Abuja, Nigeria01-2005
J.D. - Law
University of Lagos
Lagos, Nigeria04-2004
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Customer service
- Active listening
- Claims processing
- Documentation skills
- Decision-making
- Coverage determination
- Eligibility determination
Timeline
Insurance Claims Specialist
Beacon Hill Consulting Group
04.2022 - Current
Customer Service Representative
DeShark Consulting
03.2014 - 03.2022
Legal Officer
Dangote Group
04.2004 - 08.2013
MBA - Law
The Nigerian Law School
J.D. - Law
University of Lagos
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