Abimbola Ibikunle
Savage,MD
Summary
I am a Communication Specialist with over ten years' experience in Service delivery. My interpersonal and communication skills developed in the Telecoms industry and then I buttressed my skills by taking up a Masters degree in Media and Communication at the prestigious Pan Atlantic University, Lagos.
Overview
18
18
years of professional experience
Work History
Public Defender Intake Specialist 1
Office of Public Defender Howard County
12.2022 - Current
- My job involves determining client eligibility for representation by the Office of Public Defender and obtaining initial client information for preparation of case files
- These case files are distributed to the attorneys by me following the Court calendars
- My external customers consist largely of the general public, who are in need of a public defender, who are the attorneys I work for (my internal customers).
- I act as the middleman between the attorneys and the clients
- After the clients have received a letter of qualification for a public defender, I introduce them to their assigned public defender and assist them to book an appointment to meet
- I also answer questions on behalf of their attorneys especially when these attorneys are away from the office
- I assist with enquiries on dates of their cases, explain information provided on case search , enlighten them on the steps which the attorney has taken or plans to take and resolve other enquiries pertaining to their court cases
Case Manager/Intake Coordinator
Veritas (Kidd International)
Baltimore, MD
04.2022 - 10.2022
- Analyzes case information and takes next steps
- Takes administrative enforcement actions
- Prepares legal documents and correspondence related to a case
- Works critical CSES prompts to keep case information current and support automated case actions
- Responds to case inquiries by phone, mail, or email
- Performs reviews on assigned cases
- Performs quick locate functions
- Monitors Income Withholding Orders for employer compliance
- Performs employer outreach regarding child support services
- Other related duties as assigned
Acting Retail Sales Manager/Service Delivery Coordinator
Airtel Showroom
, Nigeria
10.2016 - 07.2018
- Company Overview: (Phillips Outsourcing)
- Manage all company assets in the outpost
- Ensure system and equipment are in good working condition
- Escalate all facility issues for prompt resolution
- Develop, implement and oversee preventative maintenance programs that include routine inspections and maintenance of structures and equipment, along with evaluations of processes
- Drafting a budget to account for all of a facility’s operational costs so that it fits with the showroom’s EBITDA (Earnings before Interest, tax, depreciation and amortization)
- Managing all internal operational activities towards effective resolution of subscriber issues
- Acts as contact between customer care consultants and management by providing feedback on all issues through line manager
- Communicating new policies or changes in policies to the Customer care consultants
- Implement suggestions that improve efficiency of the team
- Responsible for evaluating and resetting existing goals taking into consideration employee and customer feedback
- (Phillips Outsourcing)
Shop Consultant (Sales and Distribution)
Airtel Nigeria Limited
, Nigeria
01.2009 - 10.2016
- Ensure incremental sales of Airtel products and services
- Customer Retention
- Corporate account management
- Ensure the accuracy and timely submission of different daily and weekly reports showing my deliverables (sales report, swap report, customer feedback report, etc)
- Ensure the customers are well attended to and that all their issues are resolved within the company’s service level agreement (S.L.A)
- Ensuring proper query identification, resolution and escalation of unresolved queries to appropriate departments
- Ensure efficient stock control management
- Achieving individual targets and working efficiently with my fellow shop team to achievement of the shop sales target
Customer Service Representative
Celtel Call Center
08.2007 - 01.2009
- Resolution, escalating and effective follow up to ensure resolution of customers’ queries
- Report writing
- Up selling and cross selling the company’s products and services
Education
Master of Science (MSc) - Media and Communication
Pan Atlantic University
Lagos01.2017
Bachelors of Science (B.Sc) - Urban and Regional Planning
Obafemi Awolowo University
Osun state01.2004
Ordinary National Diploma - Town and Regional Planning
Yaba College of Technology
Yaba, Lagos01.1997
Senior Secondary School Certificate -
Methodist Girls’ High School
Lagos01.1995
Skills
- Analytical mind
- Keen eye for detail
- Determination to succeed
- Quick learner
- Ability to work under pressure
- Teamwork
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
References
Available on request
Timeline
Public Defender Intake Specialist 1
Office of Public Defender Howard County
12.2022 - Current
Case Manager/Intake Coordinator
Veritas (Kidd International)
04.2022 - 10.2022
Acting Retail Sales Manager/Service Delivery Coordinator
Airtel Showroom
10.2016 - 07.2018
Shop Consultant (Sales and Distribution)
Airtel Nigeria Limited
01.2009 - 10.2016
Customer Service Representative
Celtel Call Center
08.2007 - 01.2009
Master of Science (MSc) - Media and Communication
Pan Atlantic University
Bachelors of Science (B.Sc) - Urban and Regional Planning
Obafemi Awolowo University
Ordinary National Diploma - Town and Regional Planning
Yaba College of Technology
Senior Secondary School Certificate -
Methodist Girls’ High School
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