Abimbola Ofori

• Identifying and diagnosing units and documenting the defect per Apple and CompTIA's according to the defective merchandise policies.
• Performing root cause analysis of quality assurance related problems and device corrective and preventive actions.
• Collecting and analyzing data from applicable quality assurance metrics and maintaining a quality management system in the information system environment.
• Preparing quality documentation and reporting the defects per units.
• Collecting, analyzing and summarizing information and trends including failed units, recalls, and corrective actions.
• Participates in audit activities initiated by internal or external auditors to assure quality of Apple procedures according to defined standards and metrics.
• Providing proper functionality tests on hardware and software installed on Apple units and other devices as business needs dictate.
• Executing visual mechanism inspection on all the units received on a daily basis.
• Reporting all identified issues to the appropriate leads.
• Performing both call and SMS tests on all the units that passed inspections for final decisions on satisfying the customers need.
• Taking ownership of every unit assigned to and making sure all issues are identified and documented.
• Ensuring a successful completion of test and report documentation in a timely manner.
• Quality Assurance and Software Testing.
• Ensured Compliance of products and equipment to be delivered met with specified standards in the Users Requirement Specification Documents from the appropriate business partners.
• Coordinated and reviewed quality assurance business processes whilst identifying process anomalies and recommending necessary updates with the aim of enhancing effectiveness and overall operational efficiency.
• Maintained mechanism and system inspections to ensure prompt, frequent and appropriate update of quality assurance review work within the WB Ingenuity functions.
• Lead quality assurance team in delivering reliable services.
• Managed Quality control activities, which includes determining test entry and exit criteria, test planning, test execution and defect management.
• Implemented new initiatives, improved operations/ways of work and Optimize processes to achieve Business growth, value created & cost-effectiveness.
• Re-validated and maintained database of records, data and information in relation to quality assurance ensuring easy access and retrieval of information.
• Conducted training programs on quality management system and facilitated compliance to company policies, processes and procedures.
• Managed stakeholders to ensure all expectations are met and value is attained.
• Managed all active collaborations and relationships with employees across all levels and divisions in line with WB Ingenuity’s vision and value.
• Utilized SDP Platform and billing system equipment to move products while facilitating maintenance and optimization of products.
• Utilized SDP and billing system equipment to move products while facilitating maintenance and optimization of products.
• Utilized Customer Lifecycle management and Enterprise Data Warehouse equipment to move products while facilitating maintenance
• E and optimization of products.
• Identified and tracked defects with HP Quality Center and supported developers in resolving problems by completing additional tests.
• Debugged code and located root causes of problems by reviewing configuration files and logs.
• Identified and tracked defects with HP Quality Center and supported developers in resolving problems by completing additional tests.
• Identified and tracked defects with HP Quality Center and supported developers in resolving problems by completing additional tests.
• Created accurate and efficient test scripts in Test Management to manage automated testing of certain products and features.
• Identified and tracked defects with HP Quality Center and supported developers in resolving problems by completing additional tests.
• Planned and devised cohesive test plans for several projects using Agile and Analytic technologies.
• Effectively interacted with VAS(Value Added Services) and IS (Information Solution) departments regarding software defects and failed issues, working closely to develop innovative solutions.
• Fixed billing issues effectively using logical and critical thinking skills, increasing productivity and boosting workflows.
• Increased profits by 35% through effectively maintaining relationships with clients and ensuring high-quality customer service.
• Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate.
• Increased productivity by 25% and revenue streams by 10% through effective change management practices.
• Managed major quality problems by implementing effective plans.
• Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
• Prepared QA evaluation reports and submitted to management.
• Created and revised logic and accuracy testing procedures to optimize 100% data accuracy.
• Created and revised logic and accuracy testing procedures to optimize [Type] data accuracy.
• Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
• Utilized operational statistics to achieve steady growth through new processes to generate significant profits.
• Directed off-site teams completing End User tests to support successful product development stages and releases.
• Directed off-site teams completing [Type] and [Type] tests to support successful product development stages and releases.
• Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Replaced malfunctioning equipment and tools to minimize workflow disruptions and optimize operations.
• Studied and educated end-users on various uses of software and hardware and how to optimize general use.
• Operated industrial equipment to prepare [Product]s for shipment while observing machines to guarantee quality.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Created accurate and efficient test scripts in [Software] to manage automated testing of certain products and features.
• Identified and tracked defects with [Software] and supported developers in resolving problems by completing additional tests.
• Reduced security risks by [Number]% through enhancing protocols and ensuring adherence to regulations.
• Effectively interacted with VAS and IS departments regarding software defects and [Type] issues, working closely to develop innovative solutions.
• Effectively interacted with [Type] and [Type] departments regarding software defects and failed issues, working closely to develop innovative solutions.
• Effectively interacted with [Type] and [Type] departments regarding software defects and [Type] issues, working closely to develop innovative solutions.

· Ensured Compliance of products and equipment to be delivered met with specified standards in the Users Requirement Specification Documents from the appropriate business partners.

· Coordinated and reviewed quality assurance business processes whilst identifying process anomalies and recommending necessary updates with the aim of enhancing effectiveness and overall operational efficiency.

· Maintained mechanism and system inspections to ensure prompt, frequent and appropriate update of quality assurance review work within the WB Ingenuity functions

· Lead quality assurance team in delivering reliable services.

· Managed Quality control activities, which includes determining test entry and exit criteria, test planning, test execution and defect management.

· Implemented new initiatives, improved operations/ways of work and Optimize processes to achieve Business growth, value created & cost-effectiveness.

· Re-validated and maintained database of records, data and information in relation to quality assurance ensuring easy access and retrieval of information.

· Conducted training programs on quality management system and facilitated compliance to company policies, processes and procedures.

· Managed stakeholders to ensure all expectations are met and value is attained.

· Managed all active collaborations and relationships with employees across all levels and divisions in line with WB Ingenuity’s vision and value.

• Actively coordinated and performed stakeholder management by working cross-functionally.
• With the business intelligence, pricing & strategy, IT development, engineering teams to name a few in the delivery of products to customers.
• As the Product Manager for all roll-out activities of new communication technologies for an emerging market in the area of Broadband and IP services, I lead my team to manage, coordinate resources and established the project governance structure by increasing the content uptake rate, which improved customer experience, increased awareness and recruited new subscribers to the platform of all products and also increased active usage by 95%.
• Actively tracked the project’s timeline, budget, and mitigated risks.
• Designed and implemented a structured approach for testing across all projects.
• Drove the delivery of business products via an IT demand management framework, by ensuring prioritization to respond easily and effectively to market changes.

• Take customer call-in enquiries or query and ensure on call resolution.
• Making Suggestions/Recommendations to Company Management in order to improve products and prevent revenue loss,.
• Contributed in building and maintaining strong bond/ relationship between MTN and her Customers.
• Conducted researches on the best practices with respect to processes and procedures.
• Managed Subscribers’ Accounts,.
• Created awareness and Marketing of MTN’s Products to increase revenue to 80%.
• Assisted in gathering, sharing and acting on feedback related to customer satisfaction.
• Drove the constant need to deploy new content from Customers daily complaints.

• Quality Assurance – Intelligent Network Expansion Project.
• As the Test Analyst on the Charging and Billing system, I validated a set of spooled call data records on the enterprise data warehouse for data integrity.
• Conducted post-implementation checks on all deployed charging and billing system, this reduced failures on call and messaging Nodes.
• Ensured fit for purpose code were delivered into test environments.
• Authored test daily status reports and summary reports.

• Quality Assurance – VAS, Convergence & IN Project.
• As the Lead test resource on the charging and billing System, I managed stakeholders, by sending communication to the trade, trained customer service staff and deployed QUIZ to the enterprise on the change in price and removal of the bonus on a data plan.
• Actively implemented strategies that improved the organization’s Net Promoter Score (NPS) in the region and increased new customer acquisition by 15%.
• Improved time-to-market by 2% by ensuring value propositions in the roadmap are prioritized.
• Increased customer experience of night bundle plan by updating the FAQ with the keyword code to opt-out of the bundle plan in response to the increased internet search on the bundle.

• As a 3G NOC surveillance Engineer, I resolved problems with Ericsson Operational Support System (OSS) tool, which resulted in a daily cell availability of 95%.
• Detected and erased errors on more than 50 radio base stations and reduced base station downtime by 15%.
• Tool used: OSS Tool.
• Escalated network incidents to the appropriate field engineers and departments depending on severity.
• Coordinated with the field & transmission teams during implementation of new 3G nodes.
• Report (daily and weekly reports) and trouble ticket handling.
• Service problem restoration, service quality surveillance and alarm handling of Ericsson 3G Nodes and GPRS Nodes (SGSN/GGSN).
• Provided remote support to field engineers, recommended fixes, and implemented changes.
• Other skills acquired: Microsoft SQL Server and MS Office Suite.