Abimbola Ogunde
Bridgeport,CT
Summary
Experienced banking professional with over 10 years of expertise in financial services, specializing in retail banking, corporate lending, wealth management. Adept at building lasting client relationships, delivering tailored financial solutions, and driving profitability. Known for meticulous attention to detail, strong analytical skills, and a commitment to maintaining the highest standards of integrity and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Financial Literacy Educator
Stamford Public Schools
10.2024 - Current
- Provide personalized financial guidance to students, helping them navigate tuition fees, loans, and scholarships
- Assist students in completing FAFSA applications and other financial aid forms accurately and on time
- Counsel students on budgeting and financial planning, resulting in XX% reduction in student loan debt upon graduation
- Conduct one-on-one financial advising sessions, addressing individual concerns and goals
Senior Universal Banker
M&T Bank
10.2021 - 10.2024
- Process personal, business loans and HELOC, ensuring accuracy and efficiency
- Collaborate with underwriters to assess creditworthiness and approve loans
- Meet with customers to understand their financial needs and recommend appropriate account types (e.g., Checking, Savings, Business Accounts, Money Markets, Roth IRA, CD)
- Perform due diligence by verifying customer identity and conducting background checks as required by Regulations
- Explain the features, benefits, and terms of different accounts to help customers make informed decisions
- Building customer relationships, cross-selling products, managing client portfolios, and ensuring compliance with regulations
- Making customers recurrent payments (e.g., HELOC, and LOANS, both interests and regular payments)
- Resolve issues with banking services and accounts (e.g., online banking log-in and resolving hot cards)
- Identify opportunities to cross-sell additional products and services, such as credit cards, loans, or investment accounts
- Provide information on digital banking services, such as online banking, mobile apps, and direct deposit
- Provides personalized financial advice and solutions to meet clients' needs
- Maintaining Confidentiality
- Coordinate with branch managers and other staff to ensure smooth operations and efficient account opening processes
- Help maintain records and ensure that account openings are logged and reported accurately
Store Manager
Barrister Market
02.2020 - 10.2021
- Supervise staff, schedule meetings and events
- Manage daily operations to meet or exceed sales expectations by focusing on customer expectations for quality of product and service
- Plan and maintain budget
- Update records and handle reports
- Manage and address technical issues in area of expertise
- Prepare documents and handle clerical duties including phone calls and management reports (data entry and spreadsheet maintenance)
Supervisor
Little Caesars
04.2015 - 01.2020
- Detailed and maintained store chain-supply
- Recorded sales while managing cash and credit transactions
- Maintained customer relations with a strong focus on excellent service
- Reconciled cash balance and sales at the end of the shift resolving any discrepancies
Customer Service Associate. (Refund Section)
Maersk Line Group
09.2008 - 04.2015
- Facilitated all invoices exceeding $100 million dollars a week with CXED program to assure deposits and checks cleared
- Confirmed all returns were in good shape by inspecting inside and outside of containers
- Maintained and processed customer's TP DOC, and transport documents
- Verified required documents and deposited checks within the minimum time frame
Education
Bachelor's degree - human development
University of Connecticut
Stamford, CT12-2024
Associate Degree - Business Administration
Norwalk Community College
Norwalk, CT05.2022
Skills
- Knowledgeable in banking regulations
- Customer-first attitude
- Proactive Problem-Solving
- Assessing creditworthiness
- Processing loans
- Identifying financial risks
- Evaluating financial risks
- Mitigating financial risks
- Data analytics tools
- Using software to derive insights
- Familiarity with banking applications
- New technology skills
References
Available at request
Awards
- Best Customer Service Attendant, Maersk Line Group
- 2012
- 2013
- 2014
- Most Ambitious, Per Scholas, Bronx, New York, 12/17
- Salesman of the Year, Little Caesars, Mount Vernon, New York
- 2018
- 2019
- Unparalleled Professionalism, Barrister Markets, Newark, New Jersey, 2020
- Best Dressed Employee with Outstanding Communication Skills, M&T Bank, Milford, 2022
Timeline
Financial Literacy Educator
Stamford Public Schools
10.2024 - Current
Senior Universal Banker
M&T Bank
10.2021 - 10.2024
Store Manager
Barrister Market
02.2020 - 10.2021
Supervisor
Little Caesars
04.2015 - 01.2020
Customer Service Associate. (Refund Section)
Maersk Line Group
09.2008 - 04.2015
Associate Degree - Business Administration
Norwalk Community College
Bachelor's degree - human development
University of Connecticut
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