Juwerat Yagboyaju
Houston,TX
Summary
Dynamic customer service professional with a proven track record, excelling in conflict resolution and fostering customer loyalty. Adept at active listening and analytical thinking, I consistently deliver empathetic support while managing high-stress situations. Committed to enhancing client experiences and driving operational efficiency through effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
H-E-B
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assist customers with product inquiries and ensure compliance with state and local laws regarding regulated products.
Customer Service Representative
Travelers Insurance
01.2019 - 07.2023
- Assisted customers in understanding insurance policies, coverage options, and claims processes, ensuring customer satisfaction.
- Provided timely assistance during catastrophic events, fostering a positive recovery experience for clients.
- Addressed customer inquiries and resolved issues efficiently, maintaining high levels of professionalism and empathy.
- Supported claim filings and guided customers through claims resolution, contributing to a seamless experience.
- Participated in specialized training programs, equipping for career advancement in underwriting, management, and claims handling.
Administrative Assistant
Jupiter Global Sevices
03.2017 - 01.2019
- Managed daily administrative operations, ensuring smooth workflow in a fast-paced LPG distribution and trading environment.
- Maintained accurate records of inventory, transactions, and correspondence, supporting compliance and audit readiness.
- Coordinated schedules and meetings for management, optimizing productivity and communication within cross-functional teams.
- Prepared detailed reports on sales, inventory levels, and logistics for senior management review.
- Acted as the main point of contact for client and vendor inquiries, providing timely and professional responses.
- Supported procurement processes, ensuring timely and cost-effective acquisition of LPG-related supplies and equipment.
- Developed and maintained filing systems, improving data accessibility and operational efficiency.
- Collaborated with the logistics team to monitor deliveries and resolve supply chain challenges proactively.
Education
Bachelor of Arts - Journalism And Mass Communication
The Polytechnic Ibadan
NigeriaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Analytical Thinking
- Time Management
- Organizational Skills
- Excellent Communication Skills
- Technical Proficiency
- Adaptability
Timeline
Customer Service Representative
H-E-B
08.2023 - Current
Customer Service Representative
Travelers Insurance
01.2019 - 07.2023
Administrative Assistant
Jupiter Global Sevices
03.2017 - 01.2019
Bachelor of Arts - Journalism And Mass Communication
The Polytechnic Ibadan
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