Abinaya Muthaiyan
Cumming,USA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Enthusiastic Assistant Professor well-versed in engineering teaching methods and communication engineering. Known for providing great support to both professors and students with approachable demeanor and excellent attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate
HGS – Hinduja Global Solutions
09.2021 - 12.2021
- Accurately entered customer orders and inquiries into company’s database
- Responded to customer inquiries via phone, email and chat, providing timely and helpful assistance
- Resolved customer issues, including billing discrepancies and product inquiries, achieving 90% customer satisfaction rate
- Maintained and updated customer records, ensuring data accuracy and completeness
- Collaborated with sales team to track order statuses and resolve delivery issues promptly
- Strong attention to detail and ability to maintain data confidentiality
- Assisted in data analysis and report generation using Microsoft Excel, contributing to improved inventory management
- Strong organizational and time management abilities to meet deadlines and handled multiple tasks efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Assistant Professor of Electronics & Communication
Trichy Engineering College, Anna University
06.2011 - 03.2015
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Applied innovative teaching methods to encourage student learning objectives.
- Built strong rapport with students through class discussions and academic advisement.
- Utilized diverse teaching methods, lectures, presentations, and class activities to deliver curriculum.
- Promoted excitement among students in classroom through delivery of interesting topics.
- Fostered positive classroom environment through effective classroom management techniques.
- Monitored student progress and provided timely feedback to students and parents/guardians.
- Organized and facilitated [Extracurricular Activities/Events] to enrich students' educational experience.
- Guided students in their final projects and presentations and motivated them to participate in inter-college symposiums.
Education
Master of Engineering - Communication system Engineering
Anna University
Tamilnadu, India05.2011
Bachelor of Engineering - Electronics and Communications Engineering
Anna University
Tamilnadu, India05.2009
Skills
- Inbound Customer Service
- Database Management
- Problem Resolution
- Microsoft Office(Word, Excel, PPT)
- Excel Expertise
- Assessment and data analysis
- Differentiated instruction
- Time Management
- Multitasking
- Compiling Statistics
VOLUNTEERING EXPERIENCE
- Volunteered at Tamil school of California Tamil Academy, teaching regional language to elementary kids.
- Involved myself as a volunteer art teacher at Fairland's Elementary, California
- Worked as a volunteer in a daycare, took care of preschool-aged children and engaged them in their routine activities.
- Passionate about arts and crafts for young children, created and gifted theme-based busy(activity) books for friends and families.
CONFERENCE PAPER PRESENTATIONS
- Presented the paper titled at “Performance Analysis of Adaptive Gossip Sleep Protocol in MANET” at TNSCST sponsored National Conference on Advanced Communication (NCACOM'2010) in August 2010.
- Presented the paper titled at “Comparison Of Routing Protocols in MANET” at TNSCST sponsored National Conference on Advanced Communication (NCACOM'2010) in May 2011
Certification
- Appian Certified Associate Developer - 6/2023 - 12/2024
Timeline
Customer Service Associate
HGS – Hinduja Global Solutions
09.2021 - 12.2021
Assistant Professor of Electronics & Communication
Trichy Engineering College, Anna University
06.2011 - 03.2015
Master of Engineering - Communication system Engineering
Anna University
Bachelor of Engineering - Electronics and Communications Engineering
Anna University