Abiner Mebrahtu
Gilbert
Summary
Results-driven client service and operations professional with 10+ years of experience in customer engagement, workflow optimization, and high-volume support environments. Strong ability to manage complex inquiries, build trusted relationships, and maintain accuracy in fast-paced settings. Seeking to leverage proven customer-facing and technical skills in a technology-driven account management or sales environment.
Overview
11
11
years of professional experience
Work History
Sr. Patient Access Representative- ED Department
Banner Gateway Medical Center
07.2014 - Current
- Serve as the primary point of contact for patients, delivering clear guidance on services, procedures, scheduling, and financial expectations.
- Maintain accurate and compliant documentation in electronic health record (EHR) systems to support operational reliability.
- Consistently achieve and surpass annual collections goals through proactive communication and effective engagement strategies.
- Partner with cross-functional teams-including clinical staff, finance, and scheduling-to streamline workflows and minimize service delays.
- Educate patients on billing policies, payment options, and procedural requirements to reduce confusion and support positive experiences.
Patient Service Representative- Admitting/Maternity
Banner Gateway Medical Center
07.2015 - 03.2020
- Took copayments and compiled daily financial records.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
Education
Associate of General Studies -
Chandler-Gilbert Community College
01.2015
Skills
- Customer Relationship Management
- Consultative Communication
- Account Retention & Engagement
- Issue Resolution & Ownership
- Google Suite (Docs, Sheets, Drive)
- Excel (Reporting & Data Organization)
- Slack Communication
- Time Management & Prioritization
- Remote Work Efficiency & Autonomy
- Salesforce (Familiarity)
- Data Interpretation & Trend Analysis
- Quick Learning of New Tools & Platforms
- Strong Written & Verbal Communication
- Adaptability in Dynamic Environments
- Strong interpersonal skills
- Relationship building
Accomplishments
- Consistently reached or exceeded annual collection benchmarks for multiple consecutive years. Average collection goal $15,000-$20,000/Month
- Recognized for accuracy, dependability, and strong performance within a high-volume healthcare network.
- Frequently selected for cross-department collaboration due to communication skills and problem-solving effectiveness.
Timeline
Patient Service Representative- Admitting/Maternity
Banner Gateway Medical Center
07.2015 - 03.2020
Sr. Patient Access Representative- ED Department
Banner Gateway Medical Center
07.2014 - Current
Associate of General Studies -
Chandler-Gilbert Community College