Abiodun Agboola
Summary
Competent Professional customer service aptitude Natural ability to manage emotions and show resiliency during a stressful situation. Ability to multi-task and effectively manage time. Ability to work on a Team and Independently with great verbal, interpersonal, and communication skills, Empathy. Self-Motivated Proficient with Microsoft Office
Overview
6
6
years of professional experience
Work History
Customer Service/Data Entry Clerk
Foundever
11.2022 - Current
- Assist with entry-level auto and property policies
- Assist customers’ billing questions and research discrepancies
- Assist customers in modifying their policies
- Receive, review, and process calls regarding customer’s insurance policies
- Respond to customers in a compassionate, polite, and courteous manner.
- Enter data into the database with high accuracy and efficiency
- Entered data into the database with high accuracy and efficiency.
Compliance Specialist
Bron Inc
06.2020 - 10.2022
- Reviewed applicable client information ensuring the client has provided all necessary information for processing work requests by the client
- Provided an excellent customer experience by quickly and accurately identifying and accessing individual client’s needs and taking appropriate action steps to satisfy the clients
- Researched and determined which municipality has jurisdiction for properties
- Researched and processed property registrations
- Worked with utility companies on behalf of the company’s clients to transfer services, open accounts, process payments and obtain payoffs to close accounts
- Reviewed and provided property inspections to municipalities to comply with inspection requirements
- Received inbound calls from clients and Municipalities.
Customer Service Representative
Altisource Solutions Plano
11.2019 - 05.2020
- Received and reviewed incoming work orders related to monthly maintenance items such as grass cuts, winterizations, etc
- And conta entered transactions into PC using multiple systems
- Confirmed all work is completed accurately in compliance with client specifications and company policies
- Completed several tasks to support the client and vendor to preserve real estate
- Ensured property preservation works were completed
- Respond to customers in a compassionate, polite, and courteous manner.
AR Resolution Analyst
Mortgage Contracting Services
09.2018 - 11.2019
- Performed collections and was a point of contact on specific customer accounts, identifying and resolving invoice issues through daily analysis and interpretation of account information
- Ensured payments are received within approved terms, reconcile accounts, research, maintain customer base information, and work with internal and external resources to resolve account issues as they arise
- Daily reviewed the revenue and receivable activity to research and resolve issues and quickly identify systemic problems.
Asset Preservation Coordinator
Mortgage Contracting Services
09.2018 - 11.2019
- Received and reviewed incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc., and contacted appropriate resources as needed; entered transactions into PC using multiple systems
- Prepared, edited, distributed, and corrected specialized and complex documents, notes, and entries
- Monitored queue to ensure the necessary property preservation work is completed
- Ensure all work is completed accurately and in compliance with client specifications and company policies
- Performed a variety of tasks to provide support for the clients and vendors to preserve real estate assets and took accountability for the entire process from receipt of work orders to resolution and closure which requires coordination of information among various departments and customers.
Education
B Sc Accountancy -
Rufus Giwa Polytechnic
Owo, Ondo,Nigeria01.2006
Skills
- Professional customer service aptitude
- Attention to detail, organizational, and time management skills
- Problem-solving and analytical thinking
- Strong interpersonal, and communication skills
- Self-Motivated
- Proficiency in Microsoft Office
Additional Competencies
- Professional customer service aptitude
- Natural ability to manage emotions and show resiliency during a stressful situation.
- Ability to multi-task and effectively manage time.
- Ability to work on a Team and Independently
- Great verbal, interpersonal, and communication skills
- Empathy
- Self-Motivated
- Proficient with Microsoft Office
Timeline
Customer Service/Data Entry Clerk
Foundever
11.2022 - Current
Compliance Specialist
Bron Inc
06.2020 - 10.2022
Customer Service Representative
Altisource Solutions Plano
11.2019 - 05.2020
AR Resolution Analyst
Mortgage Contracting Services
09.2018 - 11.2019
Asset Preservation Coordinator
Mortgage Contracting Services
09.2018 - 11.2019
B Sc Accountancy -
Rufus Giwa Polytechnic