Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Relevant Coursework
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Abiodun Agboola

Stanhope,NJ

Summary

Motivated graduate with degrees in Computer Science and Cybersecurity, possessing a strong foundation in securing digital assets and leveraging technology to address complex challenges. Academic and hands-on experience includes penetration testing and blockchain security for electronic medical records, highlighting a passion for technology roles that focus on safeguarding systems and driving innovation. Committed to contributing to the development and implementation of secure, efficient, and scalable solutions within dynamic tech environments. A dedication to continuous learning and adaptation to emerging technologies ensures readiness to meet the evolving demands of the industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Support Advisor

Zego Insurance
10.2024 - 08.2025
  • Provided frontline customer support across phone, email, and live chat, delivering timely and accurate assistance.
  • Resolved customer queries related to policies, claims, and account management, ensuring compliance with company standards.
  • Supported customers efficiently using the company’s knowledge base and ticketing platforms.
  • Managed approximately 30 incoming calls, emails and chats per day from customers.
  • Collaborated with internal teams to escalate and resolve complex cases efficiently.

AI Data Trainer

Outlier
06.2024 - 09.2024
  • Trained machine learning models using structured data sets, improving model accuracy and performance.
  • Developed, tested, and documented training processes, demonstrating technical problem-solving and critical thinking.

Team Member

Itsu Limited
09.2023 - 06.2024
  • Adapted to dynamic workflows and demonstrated strong multitasking abilities in a high-pressure environment.
  • Worked effectively with a diverse team to achieve operational efficiency.

Corp Member & Curriculum Developer

Tedprime Hub
06.2021 - 07.2022
  • Developed and delivered tech-based curricula for students, fostering creative learning in Microbit and Minecraft Education.
  • Coordinated training programs and managed tools and resources, demonstrating project management and communication skills.

IT Support Specialist

CSL Stockbrokers Limited
07.2019 - 12.2019
  • Provided hands-on IT support, troubleshooting hardware and software issues, and contributing to system upgrades.
  • Demonstrated technical expertise in network protocols and resolved connectivity issues, contributing to a smooth and secure IT infrastructure.

Education

Master of Science (MSC) - Cybersecurity and Pen Testing

Middlesex University
London
07.2024

Bachelor of Science (BSC) - Computer Science and Technology

Crawford University
Ogun State
12.2020

West African Senior Secondary School Certificate Examination - Science

Supreme Pillars College
Lagos State
01.2014

Skills

  • Security: Cybersecurity frameworks, Incident handling, vulnerability remediation
  • Cloud Services: Azure, AWS (basic exposure through coursework)
  • Automation: Automating routine tasks using Python scripts
  • Tools: SIEM (Splunk, Azure Sentinel), Endpoint security (Defender ATP, CrowdStrike), Version control (Git)
  • Penetration Testing: Familiar with Metasploit and Nmap for security testing
  • Problem-Solving: Strong analytical thinking honed through cybersecurity incident response and IT support roles
  • Collaboration & Communication: Experienced in working within fast-paced environments, collaborating effectively with technical and non-technical teams (Slack, Microsoft Teams)
  • Adaptability: Ability to quickly learn and adapt to new tools and technologies, demonstrated by my experience in customer-facing roles
  • Attention to Detail: Ensuring accuracy and compliance in high-pressure environments
  • Teamwork: Proactive team player who can also work independently when needed
  • CRM software

Certification

Google Professional Cybersecurity Certificate (in progress)

Languages

English
Native or Bilingual

Interests

  • Documenting and sharing travel experiences
  • Blockchain Technology and Cryptocurrency

Timeline

Customer Support Advisor

Zego Insurance
10.2024 - 08.2025

AI Data Trainer

Outlier
06.2024 - 09.2024

Team Member

Itsu Limited
09.2023 - 06.2024

Corp Member & Curriculum Developer

Tedprime Hub
06.2021 - 07.2022

IT Support Specialist

CSL Stockbrokers Limited
07.2019 - 12.2019

Master of Science (MSC) - Cybersecurity and Pen Testing

Middlesex University

Bachelor of Science (BSC) - Computer Science and Technology

Crawford University

West African Senior Secondary School Certificate Examination - Science

Supreme Pillars College

Relevant Coursework

Computer Networks and Internetworking, Network Security, Security Solutions and Applications, Cyber Regulations and Risk Assessment, Penetration Testing and Digital Forensics.

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