ABIODUN ARISA
Windsor Mill,MD
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Hardworking and knowledgeable Call Center Representative . Well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Fezatechauto
Windsor Mill, MD
01.2023 - Current
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
English Teacher
2speak English
Constituyentes, Queretaro
01.2019 - 11.2019
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Used online resources to complement traditional course materials and aid in student learning.
- Customized innovative methods and materials to produce effective learning experiences.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Required spoken and written student responses to contexts to increase reading comprehension.
Call Center Agent
westbyteautos
Lekki, Lagos
11.2015 - 04.2018
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
Associate of Arts - Mass Communication
Rufus Giwa Polytechnic
Owo Ondo State Nigeria09.2014
High School Diploma -
Igbotako Community High School
Okitipupa Ondo State Nigeria06.2012
Skills
- Call Center Operations
- Account Management
- Problem Solving
- Customer Communications
- Quality Assurance Optimization
- System Documentation
- [Product or Service] Expertise
- Efficient and Detail-Oriented
- Positive attitude
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Time management
Reading,Writing,Travel,Blogging,Photography
- Reading also prevent cognitive decline and reduce stress.And helps maintain work life balance.
- Writing communication is the heart of every organisation.Paper gives a wrritten cmmunication skill.
- Travel can prove your not afraid of stepping out of comfort zones and ,learning new culture.
- Blogging just as writing skill,proves you have communication skills .Data shows communication is the most important skill for people entering the workforce.
- Photography is so much more than just taking pictures .It develops conceptual skills and technical expertise,but also teaches how to collaborate with others.
Timeline
Call Center Agent
Fezatechauto
01.2023 - Current
English Teacher
2speak English
01.2019 - 11.2019
Call Center Agent
westbyteautos
11.2015 - 04.2018
Associate of Arts - Mass Communication
Rufus Giwa Polytechnic
High School Diploma -
Igbotako Community High School