Abiodun Kabiawu
Calumet City,IL
Summary
I am an Administrative Assistant dedicated to cultivating positive customer interactions and maintaining seamless office operations. My exceptional communication and interpersonal skills enable me to excel in any environment as I am always eager to learn and adapt. With advanced organizational abilities and a meticulous eye for detail, I consistently contribute to the success and efficiency of the team.
Overview
8
8
years of professional experience
Work History
FC Associate
Amazon
10.2024 - Current
- Maintained compliance with company safety policies and called violations to attention of management.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
Patient Service Representative/Data Entry Analyst (Remote)
Cigna
01.2021 - 05.2024
- Streamline patient data entry processes, enhancing accuracy and efficiency
- Analyse service trends to identify areas for improvement and implement data-driven solutions
- Foster strong relationships with healthcare providers and patients, ensuring seamless communication
- Contribute to team initiatives aimed at optimising customer service workflows
- Resolve complex patient inquiries promptly, maintaining high satisfaction rates
- Consistently meet data entry targets while upholding stringent quality standards
- Propose and implement creative solutions to streamline remote work processes
- Adapt swiftly to new technologies, enhancing overall team productivity
- Meticulously manage patient records, ensuring data integrity and compliance with privacy regulations
- Conduct thorough quality checks to minimise errors
- Optimise patient data processes, boosting accuracy and efficiency
- Analyse service trends to drive improvements
- Collaborate with healthcare providers to enhance communication
Administrative Assistant/Data Entry
Serenity Home Healthcare Inc
12.2018 - 07.2020
- Coordinated with healthcare teams to streamline administrative processes, enhancing patient care efficiency and reducing paperwork turnaround time
- Meticulously maintained patient records and schedules, ensuring accurate documentation and timely appointments for optimal care delivery
- Implemented a digital filing system, significantly improving document retrieval speed and reducing storage space requirements
- Optimised office workflows, leading to a marked increase in productivity and a substantial reduction in administrative errors
- Provided compassionate assistance to patients and families, facilitating smooth communication between clients and healthcare providers
- Maintained meticulous patient records, ensuring compliance with healthcare regulations
- Executed data entry with high accuracy, minimising errors and enhancing data integrity
- Proposed and implemented digital solutions for record-keeping, significantly reducing paper usage
- Adapted quickly to new healthcare software, improving team efficiency and data management
- Optimised digital record-keeping processes, enhancing data integrity and compliance
- Streamlined administrative workflows, resulting in measurable efficiency gains
- Maintained impeccable patient records, ensuring strict adherence to healthcare regulations
- Executed data entry with precision, minimising errors
- Fostered seamless communication between healthcare professionals and administrative staff
- Contributed to a cohesive work environment, enhancing overall patient care
Administrative Assistant
Dcare Home Health Services
12.2016 - 10.2018
Education
Bachelor Of Administration - Business Administration
Southern New Hampshire University
Hooksett, NHBachelor's degree - Actuarial Science
University Of Lagos
Lagos12.2015
Skills
- Data Management
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Customer and client relations
- Customer relations
- Microsoft Office Suite
- Office management
- Database entry
- Excel spreadsheets
- Data organization
Timeline
FC Associate
Amazon
10.2024 - Current
Patient Service Representative/Data Entry Analyst (Remote)
Cigna
01.2021 - 05.2024
Administrative Assistant/Data Entry
Serenity Home Healthcare Inc
12.2018 - 07.2020
Administrative Assistant
Dcare Home Health Services
12.2016 - 10.2018
Bachelor Of Administration - Business Administration
Southern New Hampshire University
Bachelor's degree - Actuarial Science
University Of Lagos