Proactive healthcare administrator skilled in driving improvements in patient outcomes through strategic and resourceful approaches. Highly adaptable and organized, consistently praised for collaborative teamwork and achieving organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor, Health Information Management
Mount Sinai Hospital
New York, NY
06.2023 - Current
Overseeing 20+ union employees in the ROI, chart completion, and scanning unit, fostering a friendly work environment, and ensuring transparent workflow distribution
Enhancing accuracy and timeliness of chart analysis and re-analysis outcomes, streamlining the physician suspension cycle, and implementing a pathway for identifying delinquent clinical documentation
Implementing easy-to-use tracking metrics for external and internal chart reviews, and providing external access to patient charts for research purposes
Creating a system to monitor monthly newborn names, ensuring updates are done promptly after discharge, minimizing missing reports and repeated procedures
Cultivating a culture of trust, teamwork, respect, feedback, and innovation, which resulted in an 80% boost in productivity
Decreasing physician privilege suspensions by sending timely reminders and ensuring completion of all clinical documentation, while also achieving notable progress in obtaining pending operative and pathology reports for timely hospital reimbursement
Building positive rapport with union representatives and delegates, coordinating employee recognitions and celebrations to boost morale
Developing solid relationships with the Enterprise Master Patient Index (EMPI) team, help desk, ciox team, and patient registration/admitting, aiding in addressing concerns related to patient data and quality assurance
Improving task efficiency and quality assurance in prepping, scanning, indexing, and destruction for the scanning team, alongside implementing innovations to enhance workflow across all units.
Manager, Health Information Operations
Growing Stages Marriage & Family Therapy PLLC
Bronx, NY
09.2018 - Current
Overseeing patient billing, claims, reimbursement, inventory of supplies and ordering new items as needed
Responds to request of medical records and/or legal subpoena request (ROI), and maintaining patient records
Suggest and implement new features to develop brand awareness, like promotions and competitions
Participate in monitoring, evaluating, educating, and improving the quality of health information; identify problems, track trends, and initiate actions to improve performance toward achieving organizational standards
Recruiting, training, supervising workers, oversees and monitors staff's schedule and performance
Help streamline marketing processes and social media efforts are being correctly deployed and measured
Review patient records for HIPAA compliance and develop strategies for operational improvement and Oversee maintenance of data integrity and quality through system management efforts.
Admissions Assistant, Graduate Admissions Office
CUNY Lehman College
Bronx, NY
09.2021 - 06.2023
Conducted weekly virtual information session, collect and analyze undergraduate transcripts, Testscores and other required documents for incoming graduate students using parchment service
Managed marketing campaign leads; called and advised prospective candidates, and recorded all incoming mails
Reviewed applications on Apply Yourself and contacted students by phone and email to verify and/or request missing documents.
Clerical Assistant
NYC Health + Hospitals Jacobi
Bronx, NY
12.2020 - 06.2021
Assisted patients in activating MyChart and facilitated registrations at COVID vaccine and testing clinics
Checked and compared data for accuracy and completeness as well as insurance information including authorization and precertification
Provided test results to patients with quarantine instructions via phone, and scheduled appointments for visits.
Bachelor of Science in Health Services Administration -
Lehman College
Associate in Applied Science in Health Information Technology -
Borough of Manhattan Community College
Skills
Staff Management & Development
Policy Enforcement
Training and Mentoring
Strategic Planning
Problem-Solving Abilities
Quality Standard Management
Dispute Management
Performance Improvement
Supervision and Leadership
Computer Software Skills
Proficient in Microsoft Word, PowerPoint, Access, Excel, and Google Workspace
Skilled in utilizing Epic systems, 3M, Onbase, Cerner SQL, Allscripts, Sunrise record manager, and Simple Practice EHR for administrative and managerial functions
Professional Affiliations
AHIMA
HIMANYC
NYHIMA
Growth in Operations, Administrations & Leadership Society (Goals), Mount Sinai
Languages
Yoruba
Native/ Bilingual
English
Professional
Certification
AHIMA Registered Health Information Technician – No 240748 (RHIT)
Registered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai HospitalRegistered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai Hospital
Revenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai HospitalRevenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai Hospital