Abiola Anderson
Oklahoma City,OK
Summary
Health care customer service representative is responsible for providing support to health care customers ,help handling inbound and outbound calls, handles various topics and be a positive contact point between company and it customers: Administrative duties, setting appointments, sending and receiving data, and providing information about product and services,fostering meaningful relationships. Demonstrates comprehensive skill in customer service, ensuring high satisfaction and effective communication.
Overview
8
8
years of professional experience
Work History
Independent Opportunities
Direct Support Professional
Oklahoma City, OK
06.2022 - 09.2024
- Established trust-based relationships withclients through open communication channels.
- Facilitated communication between clients and healthcare providers, ensuring critical information was exchanged accurately and promptly.
- Assisted clients in achieving personal goals by providing tailored guidance and encouragement.
- Advocated for the rights of clients within various settings such as schools, workplaces, or government agencies.
- Safeguarded the well-being of clients by monitoring their physical health and reporting concerns to appropriate professionals.
Habilitation Training Specialist
Fretzpark Home Inc
Oklahoma City, OK
11.2019 - 09.2024
- Increased community integration for clients by facilitating participation in local events and activities.
- Improved client independence by developing and implementing individualized habilitation plans.
- Established trusting relationships with clients by consistently showing empathy, patience, and understanding during training sessions.
- Assisted clients in achieving personal goals by providing ongoing support, encouragement, and guidance.
- Provided crisis intervention services when necessary to deescalate situations while maintaining the safety of both staff members and clients involved in incidents.
Customer Service
McDonald's Restaurant
Oklahoma City, OK
02.2017 - 11.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Representative
Crest food market
Oklahoma City, Oklahoma
01.2017 - 09.2019
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Model College Badore
Lagos Nigeria Skills
Computer skills
Empathy Development
Cross-cultural understanding
Technology proficiency
Problem-solving abilities
Excellent Communication
Time Management
Active Listening
Comprehensive skill
Proficient in customer service
Working knowledge of Microsoft office or similar system
Timeline
Independent Opportunities
Direct Support Professional
06.2022 - 09.2024
Habilitation Training Specialist
Fretzpark Home Inc
11.2019 - 09.2024
Customer Service
McDonald's Restaurant
02.2017 - 11.2019
Customer Service Representative
Crest food market
01.2017 - 09.2019
Model College Badore