Abiola Anofiu

Providing timely and effective technical support to students, faculty, and staff, ensuring that all IT-related issues are resolved efficiently.

Diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to users' activities.

Deliver outstanding customer service, maintaining a positive and professional demeanor while assisting users with their IT needs.

Accurately document all support activities and resolutions, ensuring that records are up-to-date and easily accessible.

Collaborate with colleagues to ensure that all IT support tasks are completed efficiently and effectively.

Help promote diversity and inclusion on campus by fostering a welcoming and inclusive environment for all students, regardless of background, ethnicity, or identity. Participate in initiatives and programs that celebrate diversity and promote cultural awareness.

Configurations and Installations of routers and switches and troubleshooting various network issues.

Implementing network security measures including firewall and access control

Resolve user issues involving hardware, software, and connectivity.

Provide training and support to users on software and hardware use.

Perform high-level troubleshooting and diagnostics for networking problems.

Maintained applications to keep software up to date.

System installation and maintenance.

Set up and maintain workstations and network devices.

Desktop Support Specialist.

Provide first-level technical support and assist users who have network problems.

Assisted IT staff in troubleshooting network issues and closing calls.