ABIOLA M. FASHINA
Dallas
Overview
8
8
years of professional experience
Work History
Customer Account Specialist
Consolidated Edison
10.2023 - Current
- Manage customer accounts by processing service requests, customer account information, and ensuring accurate billing. Resolve discrepancies and proactively identify and rectify potential issues to maintain account integrity
- Investigate and resolve customer complaints and issues, demonstrating a strong problem-solving ability. Collaborate with internal teams to address technical and billing-related challenges, ensuring a high level of customer satisfaction
- Communicate important information regarding service changes, updates, and promotions to customers.
- Build and maintain positive relationships with customers, addressing inquiries, concerns, and providing timely and accurate information on billing, service plans, and energy conservation
Data Entry Specialist
McKesson
03.2022 - 09.2023
- Utilized Microsoft Excel and Google Sheets to accurately input, update, and validate large volumes of critical information, maintaining a 99.9% accuracy rate
- Employed Microsoft Word and Google Docs to create, format, and edit documents, ensuring consistent and professional presentation of information for internal and external stakeholders
- Leveraged Excel and Google Sheets to perform data analysis, generate reports, and create visual representations of key metrics, aiding in decision-making processes.
- Utilized Microsoft Outlook and Gmail to manage email correspondence, schedule appointments, and coordinate meetings, facilitating efficient communication within the team
- Remote (Contract Position)
Customer Service Representative
Xfinity
02.2020 - 02.2022
- Demonstrated proficiency in resolving customer concerns and technical issues, achieving a 90% satisfaction rating
- Developed in-depth knowledge of the company’s product offerings, enabling effective communication and trouble-shooting with customers seeking assistance with service options, upgrades, and installations
- Successfully identified opportunities to promote additional services and products, resulting in a 15% increase in monthly upsell revenue
- Provided hands-on technical support for customers experiencing connectivity, hardware, and software issues, reducing average resolution time by 20%
- Maintained accurate and detailed records of customer interactions, ensuring compliance with company policies and assisting in identifying trends for process improvement
Customer service representative
Amazon Fulfillment Associates
10.2018 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asking probing questions to determine service needs and accurately input information into electronic systems.
- Remote
Package Handler Supervisor
UPS
12.2017 - 09.2018
- Loaded completed orders on pallets according to delivery numbers
- Operated power tools and special machinery to move, pick up and store products
- Braced, padded and supported items in packages to prevent shifting and damages
- Palletized boxes to increase movement and shipment efficiency
Education
Bachelor of Science - Geography
University of Abuja
06.2017
Master of Science -
Western Illinois University
Macomb, IL12-2022
Skills
- Customer Service
- Result Oriented
- Data Entry
- Clear Communications Skill
- Microsoft Office (Advanced)
- Google Workspace
- Time Management
- Persuasive Speaking
- Courteous Demeanor
- Sharp Problem-solving
- Team management
- Patience
- Attention to details
- Interpersonal skills
Timeline
Customer Account Specialist
Consolidated Edison
10.2023 - Current
Data Entry Specialist
McKesson
03.2022 - 09.2023
Customer Service Representative
Xfinity
02.2020 - 02.2022
Customer service representative
Amazon Fulfillment Associates
10.2018 - 01.2020
Package Handler Supervisor
UPS
12.2017 - 09.2018
Bachelor of Science - Geography
University of Abuja
Master of Science -
Western Illinois University
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