Summary
Overview
Work History
Education
Skills
Hobbies: Reading, Cooking and Watching Movies
Timeline
CustomerServiceRepresentative

Abiola Osifuwa

Indianapolis,IN

Summary

Dedicated individual with knowledge of service delivery and proven multitasking abilities, committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Cabin Cleaner

Newark Airport
07.2022 - 06.2023
  • Safely used chemicals and other cleaning equipment.
  • Cleaned aircraft's cockpit and replaced headsets as instructed.
  • Cleaned, sorted and stored equipment inside aircraft spaces.
  • Documented completed work with logs of hours, supply use and notable incidents or findings.
  • Maintained, cleaned and sanitized interior of aircraft.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.

Scrum Master

Prospect Agency
05.2019 - 05.2022
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Planned best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

Customer Service Representative

Dynamic Distribution
10.2018 - 04.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Nestle Travels And Tours Ltd
07.2016 - 05.2018
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Wrote down flight itineraries as they should go.
  • Looked up flights for prospective dates for in call clients.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Science - Public Relations And Advertising

Lagos State University
Lagos, Nigeria
04.2010

Skills

  • Plane interior familiarity
  • FAA requirements understanding
  • Mirror and lavatories cleaning
  • Dependable and Responsible
  • Team building
  • Disinfection knowledge
  • Decision-Making
  • Self-Motivated
  • Written Communication
  • Planning and Coordination
  • Clerical Support
  • Multitasking Abilities

Hobbies: Reading, Cooking and Watching Movies

Indulging in my favorite pastimes brings a kaleidoscope of joy and fulfillment into my life. As a devoted movie enthusiast, I find solace in the mesmerizing realms of cinema. Each film is a doorway to emotions, adventures, and narratives that capture my imagination, allowing me to escape reality and immerse myself in diverse storytelling.

Cooking, for me, is a delightful fusion of creativity and sustenance. The kitchen transforms into my personal canvas, where I experiment with flavors, textures, and culinary techniques. From mastering traditional recipes to crafting my own gastronomic creations, the joy of cooking transcends the plate, becoming a form of self-expression and a way to share love through delicious meals.

In the quiet moments, I find solace in the pages of a good book. Reading is my sanctuary, where words weave enchanting tales or impart valuable knowledge. Each book is a journey, transporting me to different worlds, eras, and perspectives. It's a continuous exploration that nourishes my mind, stirs my emotions, and contributes to the ever-evolving tapestry of my intellectual curiosity.

Together, these hobbies form a harmonious trio, offering a holistic experience that not only entertains but also enriches my life with a symphony of visuals, flavors, and literary adventures.

Timeline

Cabin Cleaner

Newark Airport
07.2022 - 06.2023

Scrum Master

Prospect Agency
05.2019 - 05.2022

Customer Service Representative

Dynamic Distribution
10.2018 - 04.2019

Customer Service Representative

Nestle Travels And Tours Ltd
07.2016 - 05.2018

Bachelor of Science - Public Relations And Advertising

Lagos State University
Abiola Osifuwa