ABIRAMI BALAKRISHNAN
Langley,BC
Summary
Experienced Business Planning Analyst with proficiency monitoring budgetary matters. Conduct business with a financial accountability and transparency. Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Planning Analyst
Caterpillar Private Limited
, India
01.2011 - 09.2012
- Reduced inventory by 40% by implementing plant floor managed inventory control processes, which used min/max and visual Kanban.
- Achieved substantial cost savings by working with Director of Logistics and Warehouse Manager by reworking duplicate stocked items.
- Established safety stock levels to ensure customer service levels are maintained and KPI metrics are met at 95%.
- Collaboratively planned and scheduled workflow for manufacturing operations for fabrication and assembly.
- Scheduled shipments of products to domestic & international customers.
- Maintained 98% on-time shipping.
- Managed $9 Million valued spare parts efficiently with local sourcing and import.
- Developed, implemented, and managed effective cycle count program for raw materials, WIP, and finished goods.
- Analyzed MRP system reports to support materials plan.
- Maintained Payroll for contract employees.
- Developed, implemented and maintained standard cost accounting process for production.
- SAP (End user and subject matter expert in PP Module, MM Module & WM Module).
- Managing 10000 square meter warehouse with 9000 stock keeping units.
- End to End logistic and Supply chain solution and managed team in start up facility.
- Maintained POU (Point Of Use) accuracy 99%.
- Maintained 98% Inventory Record Accuracy(IRA) for line side inventory.
- Recommend Bill of Material correction with reference to line.
- Co-ordinating with other cross functional teams like Engineering, Purchase, Quality, Process & Assembly for implementing changes to machine.
- Proficient to work in complete Material Master in SAP.
- Responsible for achieving daily & monthly build target.
- 5S Implementation, Process audits and Continuous Process Improvements.
- Man & material management.
- Created and maintained precise and accurate models, charts and reports.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
- Managed distribution network, logistics, trade compliance and warehouse management.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Customer Service Executive
Hyundai Motor Plaza
, India
04.2010 - 12.2010
- Maintain vehicle service history.
- Prioritize JD customer satisfaction.
- Maintained satisfaction survey documents.
- Resolved problems of dissatisfied customers.
- Arranging for a home pick up and drop services during vehicle service.
- Coordinating with the Front office for booking an appointment for vehicle service.
- Creating awareness regarding extended Warranty Services.
- Assign service advisor for particular vehicle based on vehicle history and service technician skill.
- Recall service due date to customer through SMS Schedule home visit for any dissatisfied customer.
- Informed customers of upcoming promotions and deals to boost sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Responded to customer requests for products, services and company information.
- Evaluated interactions between associates and customers to assess personnel performance.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
Education
Master of Arts - Leadership (Business)
Trinity Western University
Langley, BC11.2022
Master of Business Management(MBA) - undefined
Anna University
2009
Bachelor of Science - undefined
University of Madras High School
2007
Skills
- Overseeing deliveries
- Validating supplies
- Evaluating proposals
- Updating logs
- Project organization
- Business operations
- Shipment coordinating
- ERP transaction on Supply chain
- Supply Chain management
- Inventory restocking
- Process improvement
- Team management
- Relationship development
- Continuous Improvement
- Supply Chain Management
- Lean Manufacturing
- Six Sigma
- SAP Products
- Material Requirements Planning (MRP)
- Kaizen
- Logistics Management
- Manufacturing
- Attention to Detail
Certification
Six Sigma ( Green Belt)
PMP ( Training Cert)
Advanced Google analytics certified
Languages
English
Full Professional
Tamil
Native or Bilingual
Telugu
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Planning Analyst
Caterpillar Private Limited
01.2011 - 09.2012
Customer Service Executive
Hyundai Motor Plaza
04.2010 - 12.2010
Master of Arts - Leadership (Business)
Trinity Western University
Master of Business Management(MBA) - undefined
Anna University
Bachelor of Science - undefined
University of Madras High School
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