Hi, I’m
Abisay Medina Rosario
Williamsburg,VA
Summary
I am willing to use my knowledge to help and collaborate for the Institution, committing myself to give the best of my performance.
Overview
1
year of professional experience
1
Certification
Work History
Bank BHD
Software Developer Intern
01.2023 - 04.2023
Job overview
- Developed test protects using Pega Platform.
- Worked with developers to identify and remove software bugs.
- Learned software engineering process improvements and best practices.
- Analyzed source code to identify functionality issues.
- Sat in on design team and planning meetings.
ERC
Call Center Agent
10.2022 - 12.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Polytechnic Institute Cardenal Sancha (IPCAS)145 Avenida Máximo Gómez Santo Domingo República D
Bachelor Of Applied Science In Information Technology from Computer Science And Programming
07.2020
Technological Institute of The Americas (ITLA)Las Américas Hwy, Km. 27, La Caleta, Calle 27
Software Developer Technician from Computer Programming
Skills
- Ability to work in a team
- Responsible
- Diligent
- Logical thinking
- Policy and Procedure Adherence
- Online Chat
- Data Entry
- Documentation
- Microsoft Office
Additional Information
- Document Creation and Typing Wendy Rosario (849-281-3335) Customer Service Wendy Rosario (849-281-3335)
Certification
- Certified Scrum Foundation Professional Certificate, SFPC™
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Software Developer Intern
Bank BHD
01.2023 - 04.2023
Call Center Agent
ERC
10.2022 - 12.2023
Polytechnic Institute Cardenal Sancha (IPCAS)
Bachelor Of Applied Science In Information Technology from Computer Science And Programming
Technological Institute of The Americas (ITLA)
Software Developer Technician from Computer Programming