BISAYO SEGUN
Powder Springs,GA
Summary
Project Coordinator with extensive experience in cross-functional collaboration and process optimization. Skilled in project planning and risk management, driving efficiency and enhancing team performance. Committed to ensuring timely project delivery and high client satisfaction. Strong relationship-building abilities lead to impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Coordinator
The Farmer’s Dog
09.2023 - Current
- Coordinated efforts with internal departments and external vendors to ensure task completion.
- Monitored project milestones, ensuring adherence to timelines and goals.
- Maintained a comprehensive database of project information, including budget, resources, and deliverables.
- Implemented process improvements that increased efficiency in project management tasks.
Customer service associate
The Farmer’s Dog
09.2021 - 08.2023
- Resolved customer complaints and escalations promptly to ensure satisfaction and retention.
- Maintained accurate records of customer interactions and issue resolutions in CRM system.
- Identified process improvement areas, proposing ideas to enhance efficiency and service quality.
- Trained new associates on company policies and procedures comprehensively.
- Recommended product solutions tailored to individual customer needs.
- Addressed discrepancies in key accounts, preventing potential losses through diligent research.
Office Manager
BNA LOANS
02.2020 - 04.2021
- Streamlined interdepartmental communication strategies to boost collaboration and efficiency.
- Managed scheduling and resource allocation for optimal workflow execution.
- Facilitated recruitment, onboarding, and training processes for new employees.
- Delivered comprehensive training on office policies and procedures for new hires.
- Monitored client payments, ensuring prompt follow-up on overdue accounts.
- Addressed customer inquiries promptly to maintain positive client relationships.
- Ordered supplies and equipment to ensure sufficient inventory levels.
- Negotiated contracts with vendors, achieving favorable terms and cost savings.
Education
B.Sc - Statistics
Olabisi Onabanjo University
NGSkills
- Problem solving
- Critical thinking
- Strong Leadership
- Adaptability
- Efficiency
- Risk Management
- Ability to communicate effectively
- Financial Planning and Negotiation
- Project planning
- Project scheduling
- Coordination
- Cross-Functional Team Collaboration
- Microsoft office suite
- Asana
- Jira
- Process improvement
- Change management
Certification
- Certified Scrum Master
- Certified Product Owner
Timeline
Project Coordinator
The Farmer’s Dog
09.2023 - Current
Customer service associate
The Farmer’s Dog
09.2021 - 08.2023
Office Manager
BNA LOANS
02.2020 - 04.2021
B.Sc - Statistics
Olabisi Onabanjo University
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