Abish Peña
Salt Lake City,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Full-Time Volunteer Representative
The Church of Jesus Christ of Latter-Day Saints
03.2018
- Coordinated lesson plans in English and Spanish and networking activities to apply in both languages as well
- Meet at least 10 new people per day
- Trained new volunteers and taught them to speak in Spanish (7 volunteers)
- Demonstrated effective managing of time and resources to meet daily, weekly and monthly goals to measure performance.
English-Spanish Medical Interpreter
Teleperformance
07.2021 - Current
- Accomplished monthly metrics by keeping a score above 92% in interpretation and customer service skills
- Collaborated in interpreting at least 20 medical calls per day in a full-time shift
- Assisted medical professional and patient by interpreting in Spanish to English and English to Spanish.
English and Math Teacher
Mundo Maya Bilingual School
- 07.2021
- Planned creative lesson plans for students from 6-12 years old to help built their English skill by using interaction activities and teamwork
- Engaged students to participate in classroom activities to promote communication skill using real life context to prepare them to use English in a daily basis setting
- Organized teaching material according students age, grade and level proficiency by teaching according their needs.
Education
Associate of Science - Medical Assisting
Ensign College
Salt Lake City, UT04.2025
TEFL (Teaching English as a Foreign Language) Certificate -
Brigham Young University–Idaho
Rexburg, Idaho04.2022
PathwayConnect Certificate -
BYU–Pathway Worldwide
12.2020
Skills
- Easy to connect and interact with others
- Treat people in a respectful matter
- Computer skills
- Professionalism and managing information
- Attentive at all times
- Willing to serve those around me
- Records Management
- Data Collection
- Customer Service
- Problem-Solving Abilities
- Reading Comprehension
- Spreadsheets
Timeline
English-Spanish Medical Interpreter
Teleperformance
07.2021 - Current
Full-Time Volunteer Representative
The Church of Jesus Christ of Latter-Day Saints
03.2018
English and Math Teacher
Mundo Maya Bilingual School
- 07.2021
Associate of Science - Medical Assisting
Ensign College
TEFL (Teaching English as a Foreign Language) Certificate -
Brigham Young University–Idaho
PathwayConnect Certificate -
BYU–Pathway Worldwide