Experienced Communication Specialist with over a decade of experience in Financial Industry, who has excellent reputation for resolving problems and improving customer satisfaction.
Hi, I’m
Abisola Sode
Communication Specialist
Indianapolis,IN
Summary
Overview
8
years of professional experience
5
years of post-secondary education
1
Certification
Work History
Salliemae BankIndianapolis, IN
Collections Specialist
05.2022 - Current
Job overview
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Trained new team members on scripts, company services and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
SitelFishers, IN
Claims Representative
01.2021 - 04.2022
Job overview
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Checked level and type of coverage and evaluated contracts.
- Followed up with customers on unresolved issues.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
- Collected premiums and issued accurate receipts.
DiamondBankLagos, Lagos
Personal Banker Officer
01.2012 - 01.2018
Job overview
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
Federal University of Agriculture Abeokuta Abeokuta Ogun
Bachelor Of Science from Environmental Management
09.2006 - 06.2011
University Overview
Skills
Call center experience
Goals and performance
Scripted responses
Persuasion techniques
Information gathering and analysis
Written Communication
Data Entry
Attention to Detail
Certification
Professional and Career SkillsTraining -
Timeline
Collections Specialist
Salliemae Bank
05.2022 - Current
Professional and Career SkillsTraining -
05-2022
Claims Representative
Sitel
01.2021 - 04.2022
Personal Banker Officer
DiamondBank
01.2012 - 01.2018
Federal University of Agriculture Abeokuta
Bachelor Of Science from Environmental Management
09.2006 - 06.2011