Hannah Rodriguez
Hailey ,ID
Summary
Dynamic professional with extensive experience in managing and customer service. Proven ability to enhance resident support and satisfaction through effective communication and conflict resolution. Skilled in supervising staff training, consistently fostering positive relationships and ensuring high standards of care and operational efficiency.
Overview
12
12
years of professional experience
Work History
EVS Supervisor
St Luke’s
Ketchum, ID
04.2025 - Current
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Assisted in budget preparation and monitoring to maintain cost-effective operations within the EVS department.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Maintained required records of work hours, budgets and payrolls.
- Developed and implemented staff recognition programs to motivate and reward employees.
Cashier
St Luke’s
Ketchum, ID
11.2024 - 04.2025
- Greeted customers entering cafe and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained cleanliness standards in all areas.
Owner
Wood River Tater Tots
Bellevue, ID
04.2023 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Improved child safety by diligently monitoring the daycare environment and addressing potential hazards.
- Implemented creative learning opportunities for hands-on exploration to foster cognitive development.
- Maintained compliance with state regulations by participating in ongoing training sessions and staying up-to-date on policies.
- Assisted in potty training and other daily hygiene activities to support child development.
- Worked with children to develop good cognitive, physical and language skills.
- Supervised the meticulous sanitation of bodily fluids, dishes, tabletops, toys, and high-touch areas.
- Handled scheduling and payroll duties for staff members.
Cashier
Atkinsons’ Market
Hailey, ID
09.2022 - 02.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Trained new hires
Owner
Hannah’s Elite Eldercare LLC
Hailey, ID
04.2022 - 01.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Supervised personnel in performing cleaning and organizing tasks.
Lead Medical Technologist
Silvercreek Assisted Living And Memory Care
Hailey
10.2020 - 06.2021
- Maintained patient confidence by keeping information confidential.
- Created reports of technological findings by collecting, analyzing and summarizing information.
- Ensured timely procurement and organization of residents' medications every month.
- Provided feedback to healthcare professionals regarding new resident performance.
- Developed and maintained positive relationships with vendors, ensuring timely deliveries and prompt resolution of any issues or concerns.
House Manager
Silvercreek Assisted Living And Memory Care
Hailey, ID
09.2020 - 06.2021
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Maintained a positive living environment that proved beneficial to both visitors and residents.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Worked with delegating nurse to ensure completion of medical services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents or family members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed procedures for EVS, ordering and managing PPE supplies.
- Directed training and retraining of employees to boost performance and enhance business results.
- Handled month-end administrative tasks ensuring accurate completion for each facility.
- Organized staff shifts and time cards
Caregiver
Silvercreek Assisted Living And Memory Care
Hailey, ID
04.2020 - 06.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned and sanitized daily.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Homemaker
None
Hailey, ID
03.2018 - 04.2020
- Transported children to and from school, activities and appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Ensured high standards of sanitation in all areas.
- Managed meal preparation processes efficiently.
Greeter
Pioneer Saloon
Ketchum, ID
08.2017 - 12.2017
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms to keep spotless.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Informed servers of newly seated parties for speedy service.
- Took information about guests' party size, led to seating, offered menus and [Action].
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Acted as first point of contact for visiting clients and customers.
- Cleared front entry area of trash and debris and directed customers.
- Answered customer questions and pointed individuals in right directions to meet current desires.
Office Manager
PioneerWest Property Management
Ketchum ID
10.2016 - 09.2017
- Optimized organizational systems for payment collections, deposits and record keeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Received, screened and routed incoming calls.
- Maintained computer and physical filing systems.
- Maintained office and cleaning supplies inventory by checking stock and ordering new supplies as needed.
- Liaised with customers and addressed inquiries, appointment requests and billing questions.
Certified Nursing Assistant
Safe Haven Health Care
Bellevue, ID
08.2013 - 09.2014
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained client medical history, including medication information, symptoms and allergies.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Sanitized and organized rooms between patient visits to minimize infection risks.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered prescribed drugs to high-volume patient caseload.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Education
Associate Degree - Healthcare Management
Penn Foster College
Scottsdale, AZCertified Nursing Assistant - Certified Nursing Assistant
College of Southern Idaho
Hailey, ID08.2013
Medication Passing
College of Southern Idaho
Twin Falls, ID2013
High School Diploma - Main
Silver Creek Alternative School
Hailey, ID05.2009
Skills
- Caregiving
- Recordkeeping
- Communication
- Customer service
- Cash handling
- Staff Training
- Cash Register Systems
- Time Management Skills
- Conflict Resolution
- Supporting Daily Living Needs
- Resident Support
- Personal Hygiene Assistance
- Personal Companionship
Timeline
EVS Supervisor
St Luke’s
04.2025 - Current
Cashier
St Luke’s
11.2024 - 04.2025
Owner
Wood River Tater Tots
04.2023 - 09.2024
Cashier
Atkinsons’ Market
09.2022 - 02.2023
Owner
Hannah’s Elite Eldercare LLC
04.2022 - 01.2024
Lead Medical Technologist
Silvercreek Assisted Living And Memory Care
10.2020 - 06.2021
House Manager
Silvercreek Assisted Living And Memory Care
09.2020 - 06.2021
Caregiver
Silvercreek Assisted Living And Memory Care
04.2020 - 06.2021
Homemaker
None
03.2018 - 04.2020
Greeter
Pioneer Saloon
08.2017 - 12.2017
Office Manager
PioneerWest Property Management
10.2016 - 09.2017
Certified Nursing Assistant
Safe Haven Health Care
08.2013 - 09.2014
Associate Degree - Healthcare Management
Penn Foster College
Certified Nursing Assistant - Certified Nursing Assistant
College of Southern Idaho
Medication Passing
College of Southern Idaho
High School Diploma - Main
Silver Creek Alternative School