Hi, I’m
Abiud Amaro Diaz
Salesforce Administrator
California
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Talented Technical Analyst and Salesfore Administrator proudly offering over 4 years' experience in business requirements assessments and IT problem solving. Observant of tight deadlines and applying industry standards knowledge to define the appropriate solutions. Considered to be a highly energetic individual with great collaboration skills.
Overview
5
years of professional experience
1
Certification
Work History
MyPath
Tech Analyst
07.2019 - 08.2023
Job overview
- System Admin for nonprofit with an emphasis on integrating Salesforce in the work of staff
- Technical Troubleshooting and Support: Responded to user inquiries and support requests related to Salesforce, Google Suite, Teamwork, Zoom, and hardware
- Identified and promptly resolved technical issues, minimizing downtime
- Documentation and Streamlining: Documented and maintained an organized system for tracking and managing support requests
- Provided training and guidance to employees on effectively using various systems
- Trained users on proper security protocol and best practices Salesforce Administration: Configured and customized Salesforce to align with the organization's specific needs
- Managed user accounts, profiles, and permissions, ensuring proper access controls
- Created insightful Salesforce reports and dashboards to examine and understand the data
- Imported and exported data into/from Salesforce to keep records up to date
- User Training and Support: Conducted training sessions to help employees effectively use Salesforce
- Google Suite Administration: Managed user accounts and permissions within Google Workspace, ensuring proper access rights
- Troubleshot and resolved issues related to email, file sharing, and collaboration
- Ensured data security by implementing appropriate measures
- Performed user account creations, deletions, and password resets
- Teamwork Administration: Created and managed user accounts and permissions in Teamwork, streamlining access management
- Provided technical support and addressed any Teamwork-related issues
- Collaborated with teams to optimize the use of the Teamwork platform
- Provided technical support and addressed any Teamwork-related issues
- Zoom Administration: Managed user accounts and settings in Zoom, ensuring smooth operations
- Scheduled and coordinated virtual meetings and webinars efficiently
- Monitored and resolved audio/video issues to ensure seamless communication
- Configured security settings to maintain privacy and prevent unauthorized access
- Stayed updated on Zoom's latest features and applied necessary security patches
- Hardware Management: Holistic Approach to hardware management: Managed the inventory of laptops and portable Wi-Fi equipment
- Coordinated with vendors for hardware purchases, installed and configured software, and ensured data security through encryption and ransomware protection
- Security and Data Management: Implemented security measures to safeguard data and systems
- Regularly backed up and restored data to ensure business continuity
- Educated users on best practices for data security and privacy.
Ennube Solutions
Salesforce Administrator
03.2019 - 05.2019
Job overview
- Apprentice Administrator performing tasks in support of senior administrators
- Modified Ennube’s Salesforce instance as requested by company CEO
- Added LinkedIn and tasks to the Opportunity object page, updated the Lead object to allow users to log calls, and changed the sales dashboard reports to 6-month intervals instead of 3-month intervals
- Created blog post on the Ennube Solutions website explaining how to use Google Sheets to import and export information from and to Salesforce.
Nasdaq
Salesforce Analyst
06.2018 - 12.2018
Job overview
- Executed the IPO Listings team performance analysis blueprint
- Provided Salesforce end user documentation
- Wrote email marketing guide based on Salesforce campaign capabilities and showed users how to reduce email response time from 3 weeks to 1 day, a 95% decrease in response time
- Increased responsiveness by developing reports that showed senior management what accounts have not been contacted by email or phone or if directors have not met with prospects
- Created reports and dashboards that provided insights into the workload, data quality and timeframes that improved IPO scheduling
- Translated business processes to Salesforce processes
- Worked to understand requirements, validate data sources, perform solution design, and guide end-user testing
- Developed library of 80+ senior management reports addressing performance by IPO managing directors
- Identified data and suggested solutions to data quality issues
- Performed general Salesforce support functions including workflows and other related tasks
- Created a workflow that would address missing data by copying information from the primary address to a different address field when that field was blank.
Education
Heinz School Carnegie-Mellon University
M.S. Public Policy and Management
University of Notre Dame
B.A. Government and Int. Relations/Computer Applications
Skills
- Salesforce Certified Administrator (Double Star Ranger)
- Qualitative and Quantitative Analysis
- Synthesize Large and Small Datasets
- Information Gathering
- KPI Analysis
- Root Cause Analysis
- Strategic Planning
- Preliminary Conclusions and Recommendations
- Verbal and Written Communication
- Multiple Priorities Management
- Presentation Development and Delivery
- Team Collaboration and Leadership
- Analytical Thinking
- Continuous Improvement
- Data Integrity Assurance
- Relational Database Management
- Systems administration
- Planning and Coordination
Websites
Leadership
- Cross Functional Team Management
- Multi-Project Management
Certification
- Salesforce Certified Administrator
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tech Analyst
MyPath
07.2019 - 08.2023
Salesforce Administrator
Ennube Solutions
03.2019 - 05.2019
Salesforce Analyst
Nasdaq
06.2018 - 12.2018
Heinz School Carnegie-Mellon University
M.S. Public Policy and Management
University of Notre Dame
B.A. Government and Int. Relations/Computer Applications
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