Abiut Marin
Dalton,GA
Summary
Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
12
12
years of professional experience
Work History
Bilingual Tutor
Portales Municipal Schools
Portales NM
05.2016 - 05.2019
- Enhanced language comprehension by incorporating engaging and culturally-relevant materials in tutoring sessions.
- Increased student confidence in their bilingual abilities through positive reinforcement and constructive feedback.
- Tailored lesson plans to individual student needs, resulting in improved language proficiency for each learner.
- Provided support for students struggling with challenging concepts, leading to a better understanding of course materials.
- Developed strong relationships with students'' families, helping to facilitate communication between home and school environments.
- Utilized multimedia resources to create engaging lessons that catered to various learning styles and age groups.
- Monitored student progress through regular assessments, adjusting teaching methods as needed for optimal results.
- Created a supportive learning environment where students felt comfortable asking questions and seeking clarification on difficult topics.
- Organized supplementary workshops and activities to further enhance students'' language skills outside of regular tutoring sessions.
Swing Manager
McDonalds
Portales NM
07.2016 - 01.2019
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Boosted sales by developing promotional strategies and special offers in collaboration with the marketing team.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Conducted regular equipment maintenance checks to minimize downtime due to malfunctions or repairs.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Swing Manager
McDonalds
Clovis NM
08.2013 - 06.2016
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Led employee training sessions for improved performance and adherence to company standards.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Student Teacher
Clovis Municipal Schools
Clovis NM
05.2013 - 07.2013
- Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
- Increased students'' critical thinking skills through the implementation of group projects and problem-solving exercises.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Collaborated with colleagues to develop cross-curricular connections, reinforcing key concepts across subject areas.
- Led engaging workshops for parents on topics such as homework support and creating a home learning environment conducive to success.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
Substitute Teacher
Portales Municipal Schools
Portales NM
08.2016 - 05.2019
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Cake Decorator
Albertsons
Clovis NM
09.2019 - 01.2020
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
Quality Assurance Analyst
Caviness Beef Packers
Hereford TX
08.2019 - 03.2020
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
Quality Assurance Supervisor
Caviness Beef Packers
Hereford TX
01.2021 - Current
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Streamlined processes with the introduction of automated testing tools, increasing efficiency and reducing human error.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
Quality Assurance Lead
Caviness Beef Packers
Hereford TX
03.2020 - 01.2021
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Reduced software defects by conducting thorough code reviews and debugging sessions.
- Improved customer satisfaction with high-quality products through meticulous QA processes.
- Streamlined the QA workflow by automating repetitive tasks, increasing overall efficiency.
- Delivered timely and accurate reports on test results, facilitating informed decision-making for product improvements.
- Established performance benchmarks to measure the success of QA initiatives, driving further enhancements over time.
Quality Assurance Lead
Cacique Foods
Amarillo, TX
08.2024 - 03.2025
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
- Coached and motivated Number-person QA team to develop competencies.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Delivered timely and accurate reports on test results, facilitating informed decision-making for product improvements.
- Evaluated new testing tools and technologies, making recommendations for adoption when appropriate to enhance overall QA capabilities.
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
Cake Decorater
Amigos Supermarket
Hereford, TX
02.2024 - 03.2025
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Precisely arranged display cases throughout workday to highlight finished products.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
Education
No Degree - Early Childhood Education
Eastern New Mexico University
Portales, NMNo Degree - Elementary Education
Clovis Community College
Clovis, NMHigh School Diploma -
Clovis High School
Clovis, NM05.2013
Skills
- Test Plan Design
- Defect Documentation
- Test Plan Development
- Technical Writing
- Quality System Development
- Project Management
- Regulatory Compliance
- Corrective Action Planning
- Process Improvement
- Supplier Quality Management
- Auditing Techniques
- Quality Control Management
- Organizational Skills
- Time Management
- Problem Solving
- Quality Inspection
- Product Testing
- Customer Complaint Handling
- Training and Mentoring
- Data Analysis
- Risk Management
- Test Planning
- Team Collaboration
- Sampling
- Testing Processes
- [Spanish] Fluency
- File Management
- Customer Service
- Public Speaking
- Staff Supervision
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Lead
Cacique Foods
08.2024 - 03.2025
Cake Decorater
Amigos Supermarket
02.2024 - 03.2025
Quality Assurance Supervisor
Caviness Beef Packers
01.2021 - Current
Quality Assurance Lead
Caviness Beef Packers
03.2020 - 01.2021
Cake Decorator
Albertsons
09.2019 - 01.2020
Quality Assurance Analyst
Caviness Beef Packers
08.2019 - 03.2020
Substitute Teacher
Portales Municipal Schools
08.2016 - 05.2019
Swing Manager
McDonalds
07.2016 - 01.2019
Bilingual Tutor
Portales Municipal Schools
05.2016 - 05.2019
Swing Manager
McDonalds
08.2013 - 06.2016
Student Teacher
Clovis Municipal Schools
05.2013 - 07.2013
No Degree - Early Childhood Education
Eastern New Mexico University
No Degree - Elementary Education
Clovis Community College
High School Diploma -
Clovis High School