Summary
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
CustomerServiceRepresentative

A.B.M.Ashraf Mridha

Business Process Analyst
Los Angeles,CA

Summary

Seeking a challenging and competitive environment with abundant opportunities for professional growth. Aspiring to advance my career in a demanding yet fulfilling role at a successful company that highly values performance, integrity, inventiveness, and talent. Eager to pursue a career involving critical decision-making and ample room for personal development. Thriving on drive, passion, and collaboration with a team that fosters innovative ideas.

Work History

Business Process Analyst

Virtual American Companies LLC
10615 Clodine Road ,Unit 69,Richmond,TX 77407
11.2024 - Current
  • Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
  • Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
  • Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.

Office Secretary

Global Attorney Services
Los Angeles, CA 90020
01.2024 - 10.2024
  • Responded to inquiries from callers seeking information.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.

Customer Service Representative

Chevron
Culver City, CA
09.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front Office Manager

Hotel Bengal Inn
Dhaka, Bangladesh
01.2022 - 08.2022
  • Oversee front Desk and guest services, manage staff, and resolve guest issues efficiently.

Front Office Manager

Hotel 71
Dhaka, Bangladesh
03.2021 - 01.2022
  • Oversee front desk and guest services, manage staff, and resolve guest issues efficiently.

Front Desk Receptionist

Hotel 71
Dhaka, Bangladesh
11.2020 - 03.2021
  • Oversee front Desk and guest services.

Executive Assistant

Magical Event Management
Dhaka, Bangladesh
01.2019 - 08.2020
  • Planning, organizing and execution of events.

Education

Master Of Business Administration - Management Information Systems

International American University
3440 Wilshire Blvd. Los Angeles CA 90010
05.2024

Bachelor's of Hotel management and Tourism (HMT) - Hotel Management And Tourism

Royal University of Dhaka
Dhaka ,Bangladesh
03.2021

Skills

    Soft Skill

  • Customer Relations
  • Problem Resolution
  • Conflict Resolution
  • Complaint Handling
  • Client Relations
  • Customer satisfaction measurement
  • Team Development
  • Administrative Support
  • Technical Support
  • Coordination
  • Store maintenance
  • Account Management

    • Computing Proficiency

  • Microsoft Word
  • Microsoft Access
  • Microsoft Excel
  • Microsoft PowerPoint

Extracurricular Activities

  • Team leader of Open Scout Group
  • Executive member of Narsingdi Zila Red Crescent Unit,BDRCS
  • Member of Narsingdi Badminton Club

Languages

English
Professional Working
Spanish
Elementary
Bengali
Native or Bilingual

Timeline

Business Process Analyst

Virtual American Companies LLC
11.2024 - Current

Office Secretary

Global Attorney Services
01.2024 - 10.2024

Customer Service Representative

Chevron
09.2022 - 09.2024

Front Office Manager

Hotel Bengal Inn
01.2022 - 08.2022

Front Office Manager

Hotel 71
03.2021 - 01.2022

Front Desk Receptionist

Hotel 71
11.2020 - 03.2021

Executive Assistant

Magical Event Management
01.2019 - 08.2020

Master Of Business Administration - Management Information Systems

International American University

Bachelor's of Hotel management and Tourism (HMT) - Hotel Management And Tourism

Royal University of Dhaka

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A.B.M.Ashraf MridhaBusiness Process Analyst